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user support technician
Job summary
A leading energy solutions provider in Peel Region, Mississauga, is seeking a Technical Support Specialist to assist users with computer systems and networks. The ideal candidate should have a college diploma and 2+ years of experience, providing support in a fast-paced environment. The role includes setting up equipment, reporting system performance, and delivering customer service.
Qualifications
- 2+ years of experience in a relevant field required.
- Must be organized and able to handle tight deadlines.
Responsibilities
- Provide technical support and customer service.
- Set up and maintain computer systems and networks.
- Report on system performance and troubleshoot issues.
Skills
Education
Tools
Education:
- College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years
Work setting:
- Manufacture
Tasks:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computers
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Computer and technology knowledge:
- Device drivers
- Internet
- Desktop applications
- MS Office
- MS Windows
- Spreadsheet
Transportation / travel information:
- Public transportation is available
Work conditions and physical capabilities:
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Experience:
- 2 years to less than 3 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 hours per week
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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