It Software Engineer à Canada

Job Summary:

Location: Toronto, ON

Division: Ticketmaster NA - Festivals & GA (Universe)

Line Manager: Engineering Manager

Contract Terms: 12-Month Fixed-Term Contract, Full-Time, 37.5 hours per week

THE TEAM

Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.

Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company.

THE JOB

As a Lead QA Developer at Universe, you will apply your passion for technology and live entertainment to build and test a world-class, highly scalable ticketing platform. In this deeply technical position, you’ll work closely with QA specialists and with team Software Leads to build reliable and scalable test automation solutions and solve tough technical challenges. You’ll deliver great quality code and innovative solutions while growing your skills as both a technical contributor and leader through code reviews, pairing sessions, mentorship opportunities, and both learning from, and teaching skills to the teams.

Our clients and their fans rely on Universe to provide a stable, and reliable platform that can scale quickly to handle unpredictable demand, and large traffic and data volumes. As the Lead QA Developer, you will be relied upon to not just maintain and add to the existing automated test suite but to innovate and design new approaches and strategies to improve the continuing quality of the product and to elevate our QA specialists to the next level of ability.

WHAT YOU WILL BE DOING

• Develop and implement automation strategies, plans, and frameworks to meet business objectives
• Develop, implement, and maintain automation framework, workflows, and processes
• Run existing automated tests, interpreting results and communicating outcomes
• Lead, mentor, and support Junior and Intermediate QA Testers
• Work with product managers to understand the needs for the features being built
• Pair-program with other talented developers
• Meet regularly with the other Leads to contribute to our collaborative tech vision and enrich discussions with your unique perspective and experience
• Stay up-to-date with the latest automation technologies and trends
• Identify and implement opportunities for continuous improvement in automation processes and tools
• Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky issue, or coming up with a new interesting feature

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of development experience in automated testing of complex systems.
• Experience designing and executing all levels of testing: System, Integration, Performance, and Regression.
• An independent, fast-learning, self-starter who takes ownership over solving hard problems.
• A passion for quality, including defining and executing test plans, and QA processes and automated test strategy, etc.
• Effective communicator, written and oral, as this role will be working closely with people from all over the organization.
• Experience with testing tools and scripting languages such as, Playwright, Selenium, Cucumber, Typescript and/or Javascript.
• Experience with development in a macOS environment.
• Familiarity with DevOps and CI/CD tools such as Docker, Kubernetes, GitHub Actions, or Argo CD.
• Worked with persistent data stores such as PostgresSQL, Mongo, Redis, Clickhouse, or Elasticsearch.
• Exposure to client-side web application frameworks such as NodeJS, React, or Angular is a bonus!

YOU (BEHAVIOURAL SKILLS)

• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
• Collaborative – Collaborate with others in a respectful manner and openly share information amongst the team to assist in achieving Ticketmaster goals and objectives.
• Inquisitive – A forever student, always seeking to learn, hone and level up existing skill set.
• Innovative Problem Solving – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.