Insurance jobs in Canada

Title: Senior Manager, Credit Policy, RESL

Requisition ID: 237908

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads the continuous improvement and alignment of Real Estate Secured Lending credit policies to lending practices and procedures. As the Senior Manager, Credit Policy, you will be a subject matter expert in mortgage credit and an advocate for mortgage sales and underwriting teams, identifying opportunities within the business risk appetite to unlock growth and ensure a seamless client experience.

• Establish and anchor a feedback loop from customers and all sales channels to identify opportunities to improve processes and credit policies.
• Support Scotiabank’s mortgage sales channels, underwriting and credit review teams by providing policy clarifications and use the feedback to inform policy enhancements.
• Initiate changes to credit policies by drafting credit risk proposals, using data to effectively demonstrate the business value associated with the policy change. Advocate for the change with Global Risk Management and collaborate with stakeholders to review and revise the proposal based on feedback from effective challenge.
• Lead team to deliver policy changes seamlessly, by performing a gap assessment for the change spanning documentation, processes and technology platforms. Leverage this assessment to guide technology changes in partnership with the RESL Technology team and IT&S. Partner with the communications team in RESL and Retail Banking to effectively communicate the launch of the policy change and update Manuals & Guides accordingly.
• Oversee the relationship with our three default insurance providers ensuring service levels, maintaining business processes and growing the relationship.
• Manage the mortgage instant funding program, overseeing the relationship with two third-party providers and ensuring effective and efficient service delivery.
• Own and maintain the RESL Manuals & Guides (MGs) and RESL-related resource guides on the ScotiaHOME Portal, the Branch Resource Centre (BRC), and the Homeownership Resource Centre (HOR).
• Own the Condition Admin Module (CAM) Library, an online archive of active and inactive conditions which generate on client‑facing documents and on adjudication platforms.
• Partner with Global Operations teams to define and execute on a mortgage servicing strategy rooted in digitization and efficient processes that spans on‑shore, off‑shore and third‑party operations.
• Build and champion a results‑focused, energetic, collaborative team culture based on trust, transparency and strong partnership with channel teams and other areas of the Bank. Develop leaders within the team through coaching, development planning, mentorship and advocacy.

• University Degree and 5+ years of financial services experience
• Expert knowledge of mortgage credit, the underwriting process, and lending policies
• Expert knowledge of the Scotiabank mortgage process across all origination and servicing channels.
• Expert knowledge of OSFI regulation B-20 and its application to mortgage origination activities.
• Expert critical thinking and problem‑solving skills with proven team leadership capabilities
• Strong communication and stakeholder management skills
• Strong financial acumen with a full understanding of the P&L drivers of the mortgage business

Knowledge of Scotiabank’s mortgage technology platforms that support application, adjudication, accounting, and servicing activities. The incumbent should understand the purpose and high‑level work flows and limitations of MIMS, TLS, DRE, MAPS, ScotiaHOME, eHOME.

• Work in a standard office‑based environment; non‑standard hours are a common occurrence.
• In office, on‑site 4+ days per week.

• If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!
• At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance‑oriented culture.

Scotiabank wants you to be able to bring your best self to work “and life, every day.” With focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental and social health needs.

Location(s): Canada — Ontario — Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.