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Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:
This position is responsible for providing confidential administrative and logistical support to the Community Relations Department of The Salvation Army Community Services (Calgary) located primarily in our downtown office. This role plays a key part in volunteer coordination, event and program logistics, and overall departmental operations, ensuring smooth and effective community engagement and internal collaboration.

Serve as the primary point of contact for inquiries to the Community Relations Department.

Manage and monitor multiple shared email inboxes, in-person visits, and phone inquiries, ensuring timely responses or delegation to appropriate team members; handle sensitive or confidential information as required.

Support, prepare and manage confidential departmental documents, reports, spreadsheets, and presentations as required by the Community Relations Manager.

Maintain inventory of office and program supplies; submit purchase requisitions for items such as logo wear, first aid supplies, and name tags.

Coordinate with approved vendors to ensure timely ordering, delivery, and quality of requested for logo wear, first aid supplies, and name tags.

Schedule departmental meetings, prepare agendas, and distribute meeting minutes.

Input and update data in employee and volunteer management systems, such as salesforce and Learning Management Systems as well as Excel tracking tool.

Create files, update and maintain hard and soft copy documents for volunteers and employees.

Maintain accurate filing systems (digital and physical) for employees, volunteers, and community engagement materials.

Prepare onboarding and orientation packages for new hires, including keys, name tags, and branded materials.

Develop and maintain a comprehensive Community Relations manual for process continuity.

Assists manager to support ministry unit specific policies pertaining to directly reporting staff are current, reviewed and updated regularly, making revisions as necessary in collaboration with the Leadership Team.

Assist with communicating any approved changes in policies to all Ministry Unit Staff.

Review and keep up to date and inform manager of any new/revised Territorial Headquarters policies that relate to the oversite of this position and communicate these changes to staff.

Working together with program coordinators, ensures ministry unit specific tasks are current to successfully support networking.

Provide backup support as needed to ensure all ministry unit Liability Incident/Claim Reports are submitted in accordance with policy.

Works closely and performs other related duties as assigned by the supervisor.

Coordinate the onboarding and screening process for volunteers, including managing police check compliance, tracking expirations, and ensuring up-to-date records.

Maintain volunteer databases and files, track birthdays and milestones, and assist in volunteer recognition initiatives.

Track new volunteer screening protocols and sends reminders when checks are expiring.

Provides opportunities, trends and insights to the volunteer and practicum student programs.

Ensures all Salvation Army policies and procedures pertaining to volunteer services are maintained.

Maintains partnerships with universities and colleges to support the effective recruitment and placement of practicum students within Community Services (Calgary), providing ongoing support as needed.

Collaborate with team members on logistical arrangements for orientations, trainings, and other engagement events (e.g., venue bookings, registration, room setup, equipment/materials, and hospitality).

Assist in the preparation and distribution of communication materials, postcards, and brochures for internal programs as required.

Provides supports as required for events that engage the community and raise funds for the Ministry Unit.

Support the Community Relations Manager in implementing new departmental initiatives and changes.

Represent the organization at community fairs, events, and job fairs as needed.

Assist with department special projects and events within the Ministry Unit duties as directed by supervisor.

This a onsite full-time permanent position at 40 hours per week.

Weekly schedule is Monday-Friday, 8:30AM to 5:00 PM with occasional weekends as needed.

The incumbent’s work environment is typically in an office located in a men’s residential services facility that is located downtown location - Center of Hope (420 9th Ave SE, Calgary, AB).

Occasional travel within Calgary may be required to visit other campuses or vendors.

Education, Qualifications and Certifications:

Post-secondary diploma in nonprofit management, public relations, communications, business administration, or a related field is required. Formal college/post-secondary degree in Business Administration would be an asset.

A combination of education and experience might be considered.

Satisfactory Police Information Check (PIC).

Experience and Skilled Knowledge Requirements

Minimum of 3 years of related experience in a coordination or administrative support roles, ideally in the nonprofit or community services sector.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams).

Excellent verbal and written communications skills.

Demonstrates experience with event coordination support, volunteer support, and public-facing program logistics.

Skills and Capabilities:

Shows genuine interest in and is inspired by the work of The Salvation Army.

Highly organized, detail-oriented, and a proactive self-starter with the ability to effectively prioritize in a dynamic environment.

Maintains a high level of integrity, professionalism, and discretion with confidential information.

Skilled at managing multiple tasks simultaneously, meeting tight deadlines, and adapting quickly to shifting priorities.

Flexible and resilient; able to adjust focus and workflow in response to evolving needs.

Exhibits strong initiative, collaboration, and effective team-building capabilities.

Maintains a positive, solutions-focused outlook and represents the organization with professionalism and empathy.

Able to lift up to 20 pounds on an occasional basis.

Compensation:
The target hiring range for this position is $52,000 to $62,000 annually. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Compensation:

The target hiring range for this position is $24.00 to $30.00 with a maximum of $35.99.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:
This position is responsible for providing confidential administrative and logistical support to the Community Relations Department of The Salvation Army Community Services (Calgary) located primarily in our downtown office. This role plays a key part in volunteer coordination, event and program logistics, and overall departmental operations, ensuring smooth and effective community engagement and internal collaboration.

• Serve as the primary point of contact for inquiries to the Community Relations Department.

• Manage and monitor multiple shared email inboxes, in-person visits, and phone inquiries, ensuring timely responses or delegation to appropriate team members; handle sensitive or confidential information as required.

• Support, prepare and manage confidential departmental documents, reports, spreadsheets, and presentations as required by the Community Relations Manager.

• Maintain inventory of office and program supplies; submit purchase requisitions for items such as logo wear, first aid supplies, and name tags.

• Coordinate with approved vendors to ensure timely ordering, delivery, and quality of requested for logo wear, first aid supplies, and name tags.

• Schedule departmental meetings, prepare agendas, and distribute meeting minutes.

• Input and update data in employee and volunteer management systems, such as salesforce and Learning Management Systems as well as Excel tracking tool.

• Create files, update and maintain hard and soft copy documents for volunteers and employees.

• Maintain accurate filing systems (digital and physical) for employees, volunteers, and community engagement materials.

• Prepare onboarding and orientation packages for new hires, including keys, name tags, and branded materials.

• Develop and maintain a comprehensive Community Relations manual for process continuity.

• Assists manager to support ministry unit specific policies pertaining to directly reporting staff are current, reviewed and updated regularly, making revisions as necessary in collaboration with the Leadership Team.

• Assist with communicating any approved changes in policies to all Ministry Unit Staff.

• Review and keep up to date and inform manager of any new/revised Territorial Headquarters policies that relate to the oversite of this position and communicate these changes to staff.

• Working together with program coordinators, ensures ministry unit specific tasks are current to successfully support networking.

• Provide backup support as needed to ensure all ministry unit Liability Incident/Claim Reports are submitted in accordance with policy.

• Works closely and performs other related duties as assigned by the supervisor.

• Coordinate the onboarding and screening process for volunteers, including managing police check compliance, tracking expirations, and ensuring up-to-date records.

• Maintain volunteer databases and files, track birthdays and milestones, and assist in volunteer recognition initiatives.

• Track new volunteer screening protocols and sends reminders when checks are expiring.

• Provides opportunities, trends and insights to the volunteer and practicum student programs.

• Ensures all Salvation Army policies and procedures pertaining to volunteer services are maintained.

• Maintains partnerships with universities and colleges to support the effective recruitment and placement of practicum students within Community Services (Calgary), providing ongoing support as needed.

• Collaborate with team members on logistical arrangements for orientations, trainings, and other engagement events (e.g., venue bookings, registration, room setup, equipment/materials, and hospitality).

• Assist in the preparation and distribution of communication materials, postcards, and brochures for internal programs as required.

• Provides supports as required for events that engage the community and raise funds for the Ministry Unit.

• Support the Community Relations Manager in implementing new departmental initiatives and changes.

• Represent the organization at community fairs, events, and job fairs as needed.

• Assist with department special projects and events within the Ministry Unit duties as directed by supervisor.

• This a onsite full-time permanent position at 40 hours per week.

• Weekly schedule is Monday-Friday, 8:30AM to 5:00 PM with occasional weekends as needed.

• The incumbent’s work environment is typically in an office located in a men’s residential services facility that is located downtown location - Center of Hope (420 9th Ave SE, Calgary, AB).

• Occasional travel within Calgary may be required to visit other campuses or vendors.

Education, Qualifications and Certifications:

• Post-secondary diploma in nonprofit management, public relations, communications, business administration, or a related field is required. Formal college/post-secondary degree in Business Administration would be an asset.

• A combination of education and experience might be considered.

• Valid Class 5 Alberta’s Drivers License.

• Satisfactory Police Information Check (PIC).

Experience and Skilled Knowledge Requirements

• Minimum of 3 years of related experience in a coordination or administrative support roles, ideally in the nonprofit or community services sector.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams).

• Excellent verbal and written communications skills.

• Demonstrates experience with event coordination support, volunteer support, and public-facing program logistics.
  

Skills and Capabilities:

• Shows genuine interest in and is inspired by the work of The Salvation Army.

• Highly organized, detail-oriented, and a proactive self-starter with the ability to effectively prioritize in a dynamic environment.

• Maintains a high level of integrity, professionalism, and discretion with confidential information.

• Skilled at managing multiple tasks simultaneously, meeting tight deadlines, and adapting quickly to shifting priorities.

• Flexible and resilient; able to adjust focus and workflow in response to evolving needs.

• Exhibits strong initiative, collaboration, and effective team-building capabilities.

• Maintains a positive, solutions-focused outlook and represents the organization with professionalism and empathy.

• Able to lift up to 20 pounds on an occasional basis.

Compensation:
The target hiring range for this position is $52,000 to $62,000 annually. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Compensation:

The target hiring range for this position is $24.00 to $30.00 with a maximum of $35.99.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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