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Field Service Technician
Job summary
A leading power solutions company in Canada is seeking a generator field service technician with at least 3 years of experience. The technician will perform emergency service, preventative maintenance, and repairs for customer generators while ensuring excellent customer relations. Candidates must have a valid BC driver's license and a background in electrical systems. Occasional travel and after-hours on-call work are required.
Qualifications
- Minimum 3 years’ experience as a generator field service technician.
- A valid BC driver's license in good standing.
- Strong knowledge of D/C and A/C electrical systems.
Responsibilities
- Perform emergency service and preventative maintenance for customer generators.
- Build strong customer relationships through professional communication.
- Complete required service and equipment performance reports.
Skills
Education
- Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
- Test, measure, and verify electrical component operations, including energized components and electrical fields.
- Program, test, and connect transfer switches.
- Program, test, and troubleshoot both generator set and synchronizing controls system.
- Conduct startups and load bank tests as required.
- Operate / diagnose engine driven gensets powered by diesel or natural gas.
- Build strong customer relationships by engaging in positive, professional communications.
- Maintain all company tools and materials, including an accurate inventory of parts.
- Communicate with the Supervisor on all aspects of service.
- Complete required service and equipment performance reports as required.
- Minimum 3 years’ experience as a generator field service technician.
- College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed. Electrician with mechanical skills preferred.
- A valid BC driver's license in good standing.
- Working knowledge of D/C and A/C electrical systems.
- Mechanical, engine, and electrical troubleshooting skills.
- Superior customer service skills and track record.
- Professional verbal and written communication skills.
- Comfortable using MS Office suite including Outlook suite.
- Strong time management skills.
- The ability to work efficiently with minimal supervision.
- After hours On-Call – Required
- Heavy lifting and physical exertion is required
- Ability to work irregular hours / overtime
- Full time position plus approved OT
- Willing to work locally and throughout the Province of British Columbia
- Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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