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Assistant Manager
Job summary
A leading athletic retail company in York Region is looking for a Customer Experience Leader. You will coach your team to enhance customer satisfaction, driving sales while ensuring operational excellence. With at least one year of customer-facing experience, you’ll be tasked with leading store operations and training staff. Benefits include a competitive hourly pay of $23.10, employee discounts, and opportunities for development. This role requires flexible availability, including nights and weekends.
Benefits
Qualifications
- 1+ year of experience in a customer-facing sales setting.
- Confident and comfortable engaging customers.
- Resourceful and able to adapt to changing demands.
Responsibilities
- Coach and motivate team to drive sales.
- Ensure high levels of customer satisfaction.
- Deliver on operational expectations and merchandising.
Skills
You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
- Coaching, and motivating your team to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates and store leadership
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
- Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
- Confident and comfortable engaging customersto deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Initiates completion of tasks or activities without necessary supervision
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability – including nights, weekends, and holidays
- Rate of Pay: $23.10 / hour
- 30-50% Employee Discount
- Paid Time Off
- Life, Medical and Dental Coverage
- Defined Contribution Plan
- Stock Purchase Plan
- Development and Advancement Opportunities
In compliance with Bill 190
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.