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Customer Service Representative
Job summary
A reputable energy service provider in Fort McMurray is seeking a dedicated Customer Service Representative. The role involves answering customer inquiries, managing billing for services, and providing post-sale support. Candidates should have a college diploma, experience in the oil and gas industry, and strong technical skills, including ERP and MS Office knowledge. This position offers a full-time schedule with competitive pay and health benefits.
Benefits
Qualifications
- 2 years to less than 3 years of experience required.
- Knowledge of computer and technology is essential.
- Experience in the oil and gas industry is preferable.
Responsibilities
- Answer inquiries and provide information to customers.
- Arrange for billing for services.
- Maintain records and statistics.
- Consult with clients after sale to provide ongoing support.
- Investigate complaints and claims.
Skills
Education
Tools
1 Vacancy
Address: 266 MacKay Crescent Fort McMurray, AB T9H 5C6 Canada
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Consult with clients after sale to provide ongoing support
- Ensure accuracy of financial transactions
- Investigate complaints and claims
- Send invoices
- Monitor quality and production levels
- Co-ordinate activities with other work units or departments
- Prepare reports and statistics related to areas of responsibility
- Troubleshoot and resolve technical problems
- Obtain and process information required to provide customer service
- Document and prepare invoices and work orders
- Calculate billing charges
- Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
- Manage feed inventory activities
- Determine product specifications
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts
- Confer with clients to identify requirements
- Conduct research to expand knowledge of the field
- Contact clients and suppliers to resolve problems
- Review budgets and financial reports for specific projects
- Conduct sales transactions through Internet-based electronic commerce.
Computer and technology knowledge:
- Enterprise resource planning (ERP) software
- MS Office /Outlook
- SAP (FI/CO / HR / MM / OT SD)
- Spreadsheet
- Inventory control software
- Information management system
- Material requirements planning (MRP) system
Area of specialization
- Technical support
- Oil and gas exploration and production
Salary: $25.00 hourly / 40 hours per week
Terms of Employment: Permanent, Full Time Start Date: As soon as possible
Languages: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: 2 years to less than 3 years
Workplace information: Work must be completed at the physical location. There is no option to work remotely.
Work setting: Oil and gas industry
Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral and written communication
- Flexibility, Organized andReliability
- Team player, Initiative andJudgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Registered Retirement Savings Plan (RRSP)
- Long-term care insurance
- Maternity and parental benefits
- Free parking available
- Other benefits
- Parking available
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.