Customer Service Representative

Swagelok Fort McMurray; Fort McMurray; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable energy service provider in Fort McMurray is seeking a dedicated Customer Service Representative. The role involves answering customer inquiries, managing billing for services, and providing post-sale support. Candidates should have a college diploma, experience in the oil and gas industry, and strong technical skills, including ERP and MS Office knowledge. This position offers a full-time schedule with competitive pay and health benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Long-term care insurance

Free parking available

Qualifications

• 2 years to less than 3 years of experience required.
• Knowledge of computer and technology is essential.
• Experience in the oil and gas industry is preferable.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Maintain records and statistics.
• Consult with clients after sale to provide ongoing support.
• Investigate complaints and claims.

Skills

Technical support

Client focus

Excellent oral and written communication

Punctuality

Ability to multitask

Education

College diploma or equivalent experience

Tools

MS Office / Outlook

ERP software

SAP (FI/CO / HR / MM / OT SD)

Inventory control software

Job description

1 Vacancy

Address: 266 MacKay Crescent Fort McMurray, AB T9H 5C6 Canada

Duties and Responsibilities

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support
• Ensure accuracy of financial transactions
• Investigate complaints and claims
• Send invoices
• Monitor quality and production levels
• Co-ordinate activities with other work units or departments
• Prepare reports and statistics related to areas of responsibility
• Troubleshoot and resolve technical problems
• Obtain and process information required to provide customer service
• Document and prepare invoices and work orders
• Calculate billing charges
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Manage feed inventory activities
• Determine product specifications
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts
• Confer with clients to identify requirements
• Conduct research to expand knowledge of the field
• Contact clients and suppliers to resolve problems
• Review budgets and financial reports for specific projects
• Conduct sales transactions through Internet-based electronic commerce.

Experience and specialization

Computer and technology knowledge:

• Enterprise resource planning (ERP) software
• MS Office /Outlook
• SAP (FI/CO / HR / MM / OT SD)
• Spreadsheet
• Inventory control software
• Information management system
• Material requirements planning (MRP) system

Area of specialization

• Technical support
• Oil and gas exploration and production

Salary: $25.00 hourly / 40 hours per week

Terms of Employment: Permanent, Full Time Start Date: As soon as possible

Requirements / Skills

Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience: 2 years to less than 3 years

Workplace information: Work must be completed at the physical location. There is no option to work remotely.

Work setting: Oil and gas industry

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility, Organized andReliability
• Team player, Initiative andJudgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Parking available