Customer Success à Canada

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Program Manager, Software Engineering plays a key delivery role within ongoing Technology Modernization initiatives. This role supports the planning and delivery of initiatives and the coordination of workstreams across product, infrastructure, applications, and operations. This role ensures projects are delivered on time, within scope, and aligned to the using standardized PMO practices.

This role will collaborate with Engineering, Product, and Operations leadership to advance the organization’s long-term technology strategy. You will play a pivotal role in shaping the future of our technology and ensuring that our products are built to the highest standards. You’ll have the opportunity to drive innovation and impact the direction of our business in a significant way.

• Manage day-to-day delivery of assigned programs within the modernization portfolio — including AI shared services, infrastructure upgrades, and legacy platform remediation
• Develop integrated project plans, timelines, and dependency maps across data, engineering, and platform teams
• Coordinate with product, architecture, and DevOps teams to align technical delivery with enterprise standards
• Monitor project performance, track milestones, manage budgets, and proactively mitigate risks and issues
• Drive consistent reporting and transparency through dashboards, scorecards, and stakeholder updates
• Support vendor coordination, contract oversight, and performance tracking for external delivery partners
• Contribute to the refinement of PMO processes, templates, and best practices to improve delivery efficiency
• Ensure compliance with security, governance, and operational readiness standards across all modernization workstreams

• Degree in Information Systems, Computer Science, or related discipline; PMP, PMI-ACP, or equivalent certification preferred
• 5–8 years of experience in program or project management within enterprise IT, data, or AI-related environments
• Strong understanding of modernization concepts including AI infrastructure, data platform consolidation, and tech debt remediation
• Experience managing cross-functional teams and coordinating with technical and business stakeholders
• Proficiency in project management methodologies and tools (e.g., Agile, Waterfall, hybrid models)
• Excellent communication, organization, and analytical skills

• Familiarity with cloud computing concepts and modern software delivery practices
• Familiarity with CJIS, ISO, SOC 2 or other high regulation procedures
• Previous experience in GovTech or Public Safety Tech is a plus
• PMP Certification preferred

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier‑free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

Government of Canada Reliability Status clearance, including a fingerprint‑based background check, is required for this position.