Remote SaaS Customer Success Manager (18-Month Contract)

Xello; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A leading technology firm in Canada is seeking a Customer Success Manager for an 18-month contract. This role focuses on strengthening client relationships, managing renewals, and driving revenue growth in a SaaS environment. The ideal candidate will have at least 2 years of account management experience, strong analytical and communication skills, and the ability to thrive in a fast-paced, remote work setting. Competitive compensation includes an OTE of $80,000 to $90,000.

Benefits

4 weeks vacation

Employer-paid health and dental benefits

Flexible work arrangements

4-month parental leave top-up

Group RRSP with 3% matching

Qualifications

• 2+ years of experience in account management, preferably in SaaS.
• Demonstrated ability to foster client relationships and drive success.
• Experience in managing client expectations and difficult conversations.

Responsibilities

• Manage renewals, drive revenue growth, and limit churn.
• Develop success plans with clients reflecting their goals.
• Coordinate and facilitate web-based training sessions.

Skills

Account management

Interpersonal skills

Strategic planning

Problem-solving

Analytical skills

Communication

Tools

Salesforce

G Suite

Job description

A leading technology firm in Canada is seeking a Customer Success Manager for an 18-month contract. This role focuses on strengthening client relationships, managing renewals, and driving revenue growth in a SaaS environment. The ideal candidate will have at least 2 years of account management experience, strong analytical and communication skills, and the ability to thrive in a fast-paced, remote work setting. Competitive compensation includes an OTE of $80,000 to $90,000.