Remote SaaS Customer Success Associate — 9-Month Contract

Xello; Toronto; Hybrid; CAD 70,000 - 75,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Associate for a remote position in Canada. This role involves managing client relationships, driving satisfaction and retention, and fostering product adoption. Ideal candidates will have 1-2 years of client management experience, strong problem-solving skills, and proficiency in Salesforce. The compensation is OTE between $70,000 to $75,000 based on experience.

Qualifications

• 1-2 years of experience managing clients in a SaaS environment.
• Proven track record of supporting client success and high retention.
• Ability to prioritize and manage multiple projects effectively.

Responsibilities

• Manage renewals and drive revenue growth with assigned accounts.
• Build and manage relationships with clients to increase satisfaction.
• Coordinate web-based training sessions for clients.

Skills

Client relationship management

Problem-solving

Communication skills

Attention to detail

Analytical skills

Organizational skills

Tools

Salesforce

G-Suite

Job description

A leading SaaS company is seeking a Customer Success Associate for a remote position in Canada. This role involves managing client relationships, driving satisfaction and retention, and fostering product adoption. Ideal candidates will have 1-2 years of client management experience, strong problem-solving skills, and proficiency in Salesforce. The compensation is OTE between $70,000 to $75,000 based on experience.