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Enterprise CSM for AI-Driven Fintech Growth
Descripción de la vacante
A finance automation company is seeking a Customer Success Manager to manage key customer relationships. In this role, you will ensure effective product engagement, retention, and expansion. Responsibilities include developing relationships, providing insights into product usage, and driving customer satisfaction. Ideal candidates should have over 3 years of experience in customer success, preferably within SaaS or FinTech. This position is based in Vancouver, Canada, and offers a hybrid working model with competitive benefits.
Servicios
Formación
- Demonstrated experience managing enterprise level accounts.
- Ability to engage with all levels in an organization.
- Experience with per usage/pricing models.
Responsabilidades
- Develop and maintain relationships with Enterprise clients.
- Drive brand loyalty and customer satisfaction.
- Monitor customer accounts and address concerns proactively.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.