Front Desk Specialist - Guest Experience

Hotel Equities; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A distinguished hotel development company is seeking a Front Desk Agent for the TownePlace Suites in Red Deer, Alberta. This position involves greeting guests, managing reservations, handling payments, and promptly responding to guest inquiries and complaints. Ideal candidates possess strong customer service and communication skills, along with a high school diploma or equivalent. Benefits include a starting wage of $15.00 - $17.00, same-day pay availability, and opportunities for career advancement.

Benefits

Starting wage of $15.00 - $17.00

Career growth opportunities

Reduced room rates

Same-day pay available

Third party perks (movie tickets, attractions, etc.)

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Extensive knowledge of the hotel, its services and facilities.

Responsibilities

• Greet and welcome guests upon arrival.
• Respond to guest inquiries regarding reservations and hotel services.
• Handle guest complaints in a professional manner.
• Assist guests with luggage upon arrival and departure.

Skills

Customer service

Communication

Problem-solving

Basic computational ability

Education

High School diploma /Secondary qualification or equivalent

Tools

Computer skills

Job description

A distinguished hotel development company is seeking a Front Desk Agent for the TownePlace Suites in Red Deer, Alberta. This position involves greeting guests, managing reservations, handling payments, and promptly responding to guest inquiries and complaints. Ideal candidates possess strong customer service and communication skills, along with a high school diploma or equivalent. Benefits include a starting wage of $15.00 - $17.00, same-day pay availability, and opportunities for career advancement.