Enterprise CSM for AI-Driven Fintech Growth

Tipalti; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A finance automation company is seeking a Customer Success Manager to manage key customer relationships. In this role, you will ensure effective product engagement, retention, and expansion. Responsibilities include developing relationships, providing insights into product usage, and driving customer satisfaction. Ideal candidates should have over 3 years of experience in customer success, preferably within SaaS or FinTech. This position is based in Vancouver, Canada, and offers a hybrid working model with competitive benefits.

Benefits

Hybrid working model

Competitive salary plus company shares

Extended benefits

3 weeks of paid vacation

Free lunch on office days

Dog-friendly office

Qualifications

• Demonstrated experience managing enterprise level accounts.
• Ability to engage with all levels in an organization.
• Experience with per usage/pricing models.

Responsibilities

• Develop and maintain relationships with Enterprise clients.
• Drive brand loyalty and customer satisfaction.
• Monitor customer accounts and address concerns proactively.

Skills

Customer success experience

Exceptional communication skills

Organizational skills

FinTech industry knowledge

Education

3+ years in customer success or SaaS/Fintech

CPA/Accounting experience preferred

Tools

Salesforce

ChurnZero

Zendesk

Job description

A finance automation company is seeking a Customer Success Manager to manage key customer relationships. In this role, you will ensure effective product engagement, retention, and expansion. Responsibilities include developing relationships, providing insights into product usage, and driving customer satisfaction. Ideal candidates should have over 3 years of experience in customer success, preferably within SaaS or FinTech. This position is based in Vancouver, Canada, and offers a hybrid working model with competitive benefits.