Care Coordinator jobs in United States

Join our team as a Bilingual Senior Specialist, Benefits! In this role, you will be instrumental in administering, launching and managing employee benefits programs across Canada and the US, ensuring a positive and engaging experience for employees and ODs. You’ll be supporting employees and ODs with benefits administration and collaborating with the benefits team to resolve complex and escalated issues. You’ll lead specialized benefits initiatives and have a deep understanding of the company’s benefit offerings and technological systems.

This position is open to candidates located anywhere in Canada.

• Executing benefits administration, addressing escalated benefits inquiries and issues
• Managing premium remittances, ensuring accurate processing through Payroll Earnings Import
• Conducting monthly audits on benefit eligibility status, enrollment, and terminations, collaborating with the payroll team to maintain up-to-date information
• Administrating leaves processes and coordinating pre-authorized debit deductions for premiums and arrears process
• Reconciling retroactive premiums for those returning from leave or have coverage or status changes
• Compiling and delivering detailed billing information to accounting for OD benefit plan deductions on a bi-weekly basis and maintaining the retired OD benefit plan
• Ensuring 100% compliance with government regulations regarding taxable benefits through quarterly reviews
• Researching and reporting on benefit issues resulting from changes in employment legislation, providing monthly updates to the benefits team
• Administering full-cycle employee benefit programs, including health insurance, dental insurance, life insurance, savings plans, optical benefits, employee assistance program, and recognition programs
• Providing support for filing claims and checking claim status
• Supporting vendor, insurer and service management, including coordination of quarterly meetings with providers
• Developing and implementing global benefits policies, SOPs and processes, reviewing and updating annually
• Designing and launching communication initiatives to educate employees and ODs on benefits and upcoming initiatives
• Providing reports and analytics related to employee benefits, including cost analysis and usage trends
• Assisting with change of status process to ensure benefits deduction groups are accurate and that employment agreements are accurately reflected
• Refining and developing benefits policies aligned with organizational goals and values
• Updating bi-weekly and annual calendars with cyclical timing
• Providing support to benefits specialists as required

• Bilingualism (French / English) is required to communicate daily with team members across Canada
• 5 to 7 years of relevant experience, preferably in a large organization
• Experience in a multi-province benefit environment
• Undergraduate Degree or College Diploma in Human Resources, Business Administration, or a related field
• Completion of the CEBS (Certified Employee Benefit Specialist) preferred or related field
• Strong knowledge of employee benefits laws and regulations
• Proficient with Microsoft Excel
• Project management skills to handle multiple tasks and priorities simultaneously
• Analytical and problem-solving mindset
• Strong organizational and prioritization skills
• Demonstrated experience maintaining confidentiality in all aspects of the job
• Ability to work effectively with minimal supervision
• Proficiency in HRIS and benefits administration software is considered an asset
• Knowledge of US benefits is considered an asset

• A comprehensive total rewards package, including two free pairs of glasses and lenses per year
• A coaching culture that fosters ongoing growth and development opportunities
• A people-first culture, (but dogs are also welcome)
• An organization that gives back locally and nationally, and supports you in doing so as well

FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is to enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.