Call Center jobs in Canada

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you interested in a career in insurance, or, are you already an insurance professional and would like to take your career to the next level?

We currently have some exciting roles for National Property Claims Adjusters for our Customer Response - Property team.

We offer a comprehensive training program so if you don't have a background in insurance but have strong customer service experience we will train you!

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do:

• Support our claims customer demand through a call-center environment

• Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.

• Responsible for confirming coverage and compiling FNOL information for incoming claims.

• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.

• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.

• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.

• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...

• Responsible for recognizing questionable claims, subrogation and risk opportunities.

• Also responsible for reviewing case law to determine liability.

• Meets Property team performance expectations that are set individually and contributes to team success.

• Adheres to and supports policies surrounding attendance

What you’ll bring:

• 1 - 3 years claims insurance experience or insurance call center or customer service experience in any industry

• Ability to work in a fast-paced environment to support customer demand

• Strong customer service background

• Excellent computer skills and organizational skills

• Excellent oral and written communication skills.

• Bilingualism in English and French (is not a must but a big asset)

• Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)

• Licenses for claims adjusting in any provinces (not a requirement but a big asset)

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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