Hybrid - English speaking Service Center Representative

Financecolombia; Montreal; On-site; CAD 60,000 - 80,000; Part time

Job summary

A global real-estate company in Montreal is seeking a part-time Service Center Representative to join their North American Service Center team. The ideal candidate will have 1–2 years of customer service experience, excellent communication skills, and a customer-centric, professional demeanor. Responsibilities include providing quality service via email and calls, managing work orders, and collaborating with the property management team. Knowledge of real estate or Yardi software will be considered an asset.

Benefits

Accommodations for employees with disabilities

Qualifications

• 1–2 years of experience in a customer service or call center role.
• Strong verbal and written English communication skills.
• Positive, professional, and friendly attitude towards customers.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Provide exceptional service to customers via email or telephone.
• Create and manage work orders for residents.
• Communicate with property management and follow up on work order completion.
• Adhere to company service center metrics and participate in team communication.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Time management

Team player

Tools

Yardi

Job description

Job Overview

Service Center Representative. Are you looking for career opportunities within a global, growing real‑estate company? Then you might be our next Service Center Representative. Join us and be a part of our journey. Akelius is seeking an English‑speaking Service Center Representative (part‑time) to join the North American Service Center team.

Responsibilities

• S/he maintains a high degree of focus in dealing with multiple people focused situations.
• S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast‑paced environment.
• Offer courteous and personalized service to our customers by communicating with them via email or telephone – answer customer telephone calls, e‑mails in a courteous and timely manner to ensure superior customer satisfaction.
• Create, input data entry for, and execute work orders for residents with detailed information; dispatch work orders to trades personnel; liaise with property management and leasing teams; follow up work order completion; assist with rent reminders; manage priority situations in a professional manner.
• Adherence to all company service center metrics.
• Partake in open communication with the Service Center team and management for improvements, suggestions, and input.
• Other duties as assigned.

Qualifications

• 1–2 years experience in a customer service/call center role.
• Customer‑centric focused, positive, professional and friendly.
• Excellent verbal and written English communication skills.
• Spanish is an asset.
• Problem solving – ownership of responsibilities, able to anticipate and address issues, solutions‑focused and driven.
• A team player who is calm and collected.
• Time management skills.
• Real estate experience helpful (knowledge of Yardi an asset).

About Akelius

Akelius acquires, upgrades, manages residential properties. Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris. Read more at www.akelius.com.

Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.