Patient Services Rep II

Tampa General Hospital; Trinity; On-site; CAD 38,000 - 50,000; Full time

Job summary

A healthcare facility is seeking a dedicated individual to join the team as a Patient Registration Specialist. This role involves greeting and checking in patients at the imaging facility, verifying necessary information, and assisting in the registration process. Ideal candidates will have experience in customer service, particularly in a medical setting, and possess strong communication and problem-solving skills. Additional responsibilities include handling payments and maintaining patient records.

Qualifications

• Minimum of one year of work experience, preferably in a medical office setting.
• Excellent oral and written communication skills.
• Displays a high competency for the role and efficient registration.

Responsibilities

• Greet, check-in and register patients for their procedures.
• Verify patient information and ensure all required documents are collected.
• Collect time of service payments and prepare receipts.

Skills

Customer service skills

Communication skills

Problem-solving skills

Computer proficiency

Knowledge of medical terminology

Education

High school graduate or GED

Job description

This position is to greet, check-in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. This role will also be responsible for performing deposit reconciliation and assist with guiding and training of new team members.

Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.

• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk‑in patients.
• Verify that the patient has brought all required information for their exam:
  • Prescription for the procedure(s) (look in system for a copy if they didn’t bring it)
  • Authorization or referral if the procedure requires it
  • Collect outside images that will be used for comparison
  • Insurance card & driver’s license for ID
• Ask and verify that the patient did the prep for their exam if required.
• Contact referring physician’s office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collect time of service money (co‑pays, deductibles and private pay), prepare receipt, and record in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Answer the phone, escort patient to exam room, and schedule or reschedule patient’s exams.
• All other duties as assigned.

Qualifications

• Minimum of one year of work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Must have computer and phone experience.
• High school graduate or GED preferred.
• Proficient in computer software and excellent typing skills.
• Displays a high competency for the role and is very efficient in the registration process.
• Excellent oral and written communication skills.
• Previous working experience in customer service, preferably in a medical setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
• Problem‑solving techniques and skills.
• Ability to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.
• Previous office or call center experience preferred.
• Knowledge of some medical terminology and radiology procedures preferred.

Primary Location

Trinity

Work Locations

TGHI Trinity 2115 Little Rd, Trinity 34655

Remote Work

On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full‑time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday