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Remote Fraud Agent - Bank Client Care
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Remote Fraud Agent - Bank Client Care
Job summary
A leading financial institution in Halifax is seeking a Fraud Agent to monitor transactions and mitigate fraud losses. The ideal candidate will engage with clients, analyze data, and communicate effectively with stakeholders. This full-time role offers flexible working conditions via the Agent@Home program, focusing on client satisfaction and building strong relationships. A competitive salary and various benefits are included.
Benefits
Qualifications
- Engage with clients to find suitable solutions.
- Investigate and analyze client transactions for fraud.
- Document all actions taken for investigations.
Responsibilities
- Monitor client transactions to mitigate fraud losses.
- Compile data and investigate alerts to reach resolutions.
- Communicate with clients and stakeholders regarding fraud.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.