Remote Fraud Agent - Bank Client Care

Canadian Imperial Bank of Commerce; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading financial institution in Halifax is seeking a Fraud Agent to monitor transactions and mitigate fraud losses. The ideal candidate will engage with clients, analyze data, and communicate effectively with stakeholders. This full-time role offers flexible working conditions via the Agent@Home program, focusing on client satisfaction and building strong relationships. A competitive salary and various benefits are included.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Engage with clients to find suitable solutions.
• Investigate and analyze client transactions for fraud.
• Document all actions taken for investigations.

Responsibilities

• Monitor client transactions to mitigate fraud losses.
• Compile data and investigate alerts to reach resolutions.
• Communicate with clients and stakeholders regarding fraud.

Skills

Call Center

Communication

Customer Experience (CX)

Teamwork

Fluency in French

Job description

A leading financial institution in Halifax is seeking a Fraud Agent to monitor transactions and mitigate fraud losses. The ideal candidate will engage with clients, analyze data, and communicate effectively with stakeholders. This full-time role offers flexible working conditions via the Agent@Home program, focusing on client satisfaction and building strong relationships. A competitive salary and various benefits are included.