Remote Fraud Agent - Bank Client Care

Canadian Imperial Bank of Commerce; Fredericton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada is looking for a Fraud Agent to join their Fraud Operation Contact Centre team. This position involves monitoring transactions, providing exceptional client experiences, and mitigating fraud losses. The role offers flexibility for remote work and requires bilingual fluency in French and English. The ideal candidate will have strong communication and analytical skills, alongside a commitment to client engagement and satisfaction.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Paid day off for personal growth

Qualifications

• Engage clients with purposes to find the right solutions.
• Exercise decision-making skills in analyzing transactions.
• Investigate complex problems and communicate findings.

Responsibilities

• Monitor client transactions to identify fraud.
• Provide excellent client experience while mitigating losses.
• Document all actions taken for fraud investigations.

Skills

Call Center

Communication

Customer Experience (CX)

Teamwork

Fluent in French and English

Job description

A leading bank in Canada is looking for a Fraud Agent to join their Fraud Operation Contact Centre team. This position involves monitoring transactions, providing exceptional client experiences, and mitigating fraud losses. The role offers flexibility for remote work and requires bilingual fluency in French and English. The ideal candidate will have strong communication and analytical skills, alongside a commitment to client engagement and satisfaction.