Assistance jobs in Canada

Requisition ID: 243171

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Our team collaborates with business lines and technology to develop innovative solutions for revolving credit products. We provide subject matter expertise for the Credit Card ecosystem, including a variety of key applications that support it.

As a Technical Business Analyst Advisory, you will independently resolve complex business problems for the assigned Lines of Business. Your responsibilities will include:

Managing tasks relevant to your expertise, such as data extracts, sorting, analyzing, and creating automated scripts for data analysis and extraction.

Providing consultation and support to all supporting business areas in relation to Credit Card and LoC products and their systems.

Documenting requirements and translating them into proper systems requirement specifications and user stories.

Analyzing, creating, and utilizing automation within a vendor mainframe application (TSYS TS2) to enhance efficiency across the Bank.

Conducting timely and accurate support and remediation of customer accounts within the Global Cards Technology Team.

Performing in-depth data analysis, change management, and process re‑engineering to ensure efficient day‑to‑day operations.

• The incumbent must be able to react quickly to resolve problems and work overtime on occasion to meet deadlines and to implement systems with minimal impact to the end users.

  Providing training and mentorship to team members to maintain high standards of performance and continuity.

  The incumbent must work under tight deadlines, conflicting priorities and a sense of urgency to resolve critical issues.

  The position requires concentrated use of sight and touch at a computer terminal on average 4‑5 hours/day.

  What do you need to succeed?
  • 4+ years of practical experience within IT
  • The incumbent must be a creative, self‑starting, results‑oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve complex business problems.
  • The candidate must have interpersonal, communication, and negotiation skills to gain cooperation from users and senior management. These skills, along with the incumbent’s good time management and organizational skills, will allow the incumbent to effectively manage issues and change management while planning and organizing resources to effectively resolve issues and execute the necessary tasks.
  • The incumbent must also possess a very good understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology.
  • A recognised under‑graduate degree in programming/computer science or a related discipline
  What's in it for you
  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world>
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Access to thousands of online and in‑person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programmes on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more!

  Location(s): Canada : Ontario : Toronto

  Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

  Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.