Surveillance Tech Support Specialist

LTS - Video Solutions for Security Professionals; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading security technology company located in Toronto seeks a Technical Support professional. This role involves providing exceptional technical assistance and troubleshooting to enhance customer satisfaction. Candidates should have 1+ years in technical support, ideally in the security sector, and a relevant Bachelor's degree. The position requires strong communication skills and the ability to work independently. The company offers innovative surveillance solutions and values proactive service.

Qualifications

• 1+ years of professional experience in technical support or related areas.
• Experience in the security system industry is highly desired.
• Fresh graduates will also be considered.

Responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Maintain an in-depth knowledge of products and services.
• Conduct product demos and technical training.
• Test and evaluate surveillance systems.
• Log support requests into a ticketing system.

Skills

Clear communication

Problem-solving

Team player

Technical support experience

Customer-focused

Education

Bachelor's degree in Computer Science, IT, Network, Engineering or related field

CompTIA A+ certification

Tools

Microsoft Office

Job description

A leading security technology company located in Toronto seeks a Technical Support professional. This role involves providing exceptional technical assistance and troubleshooting to enhance customer satisfaction. Candidates should have 1+ years in technical support, ideally in the security sector, and a relevant Bachelor's degree. The position requires strong communication skills and the ability to work independently. The company offers innovative surveillance solutions and values proactive service.