Workplace Operation Lead, SBN (On Site)

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Operations Lead to enhance workplace experience for employees. You will be responsible for the delivery of onsite and virtual services while managing security access, coordinating maintenance, and ensuring compliance with governance regulations. The ideal candidate has strong leadership experience in the financial industry and is skilled in service delivery, community management, and communication. This role emphasizes collaboration and continuous improvement within an inclusive culture.

Qualifications

• Strong leadership abilities to manage a team in a financial environment.
• Familiarity with bank accounting controls and organization.
• Experience in business continuity planning and compliance reporting.

Responsibilities

• Deliver and improve workplace experience.
• Support on-site and virtual services.
• Manage security access records.
• Coordinate maintenance issues with Building Services.
• Participate in OHS committee meetings.

Skills

Service delivery

Community management

Communication building

Prioritization

Problem solving

Education

5 years' experience in financial industry

Tools

Microsoft Office Suite

Power BI

OfficeSpace

Visitor Management Software

Job description

Requisition ID: 244752

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management; communication building to ensure employees and visitors are engaged and productive. Responsible for all activities conducted, following governance regulations, internal policies, and procedures, and that all learnings are cycled back for future implementations. Supporting the overall success of the Operations Model by working collaboratively.

Accountabilities

Onsite & Virtual Support

• Provide on-site support for employees
• Supporting all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace, Scotiabank Live and Visitor Management System
• Managing and reporting on floor capacity through the use of centralized tools – OfficeSpace

Employee Experience

• Act as a central point of contact for employees at Scotiabank North as well as internal and external guests
• Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.
• Understand, prioritize and articulate challenges and successes of operations and assist with solution development where necessary.
• Represent the operations and support to employees: Respond to emails sent to the Lead’s inbox and/or moderate SharePoint site discussions. Deliver orientation for new employees to the building of all levels.

Employee Experience

• Understand, prioritize and articulate challenges and successes of the campus and residents; assist with solution development with Management where necessary.
• Overseas employee security access, locker and key database:
• Ensures up-to-date records of security access, keys and lockers are maintained.
• Promptly escalates any security issues or concerns to Security and manages the organization and input of information related to employee security access.
• Liaises regularly with building security and ensuring security access principles are adhered to.
• Support the Operational Model and provide input to employees and the leadership program team about opportunities for reinforcing change
• Develop and document processes and procedures for day-to-day operations.
• Embed continuous improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.

Event & Meeting Management

• Organize bookings and support for resident meetings, e.g., Town Halls and Social Committee events as required.
• Meeting Management: Ensure conference/meetings rooms in assigned space are maintained according to operational standards. Provide orientation to meeting room technology.

Visitor Experience

• Act as first point of contact for guests/visitors to the building/floor
• Co-create and deliver visitor welcome protocols.
• Organize and provide tours of the floor(s) to residents/visitors based on guidance provided by Management Team and Business partners.

Security: Maintaining records of keys / security credentials relating to premises and controlling access, responsible for submitting all onboarding/offboarding badge requests. Raise with security any suspicious activity.

Maintenance: Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly

Supplies: Ensuring stationery/supplies are monitored and replenished

Correspondence/ Mail: Co-create process for mail distribution, accepting and/or signing for deliveries and arranging for
Courier service pickup; advising residents of delivery at reception desk

OHS Committee: Participate in the OHS committee to ensure the assigned floor has adequate Fire Wardens, FirstAid Attendants and Health and Safety representatives.

Education / Experience / Other Information

• 5 years' relevant working experience in leading a team within the financial industry
• Working ability to manage several priorities simultaneously
• Working knowledge of Bank accounting controls, organization and structure
• Knowledge of Business Continuity Planning and Compliance Reporting
• Thorough knowledge of Microsoft Office Suite applications, Power BI, OfficeSpace and Visitor Management Software

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.