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A workforce management solutions provider is seeking an experienced candidate to configure and maintain WFS tools, lead requirements gathering, and support integrations with SAP systems. The ideal candidate should have over 5 years of hands-on experience with WorkForce Software and demonstrate a strong understanding of workforce management processes. Effective interpersonal skills for facilitating collaboration and training are essential. This position is located in Metro Vancouver Regional District, Canada.
Configure and maintain WFS tools for recording work hours and managing shift assignments (pay rules, overtime, shifts, accruals, breaks, union rules).
Lead requirements gathering, documentation, and translation of business needs into functional and technical specifications.
Build and support integrations between WFS and SAP SuccessFactors, S/4HANA, Payroll, and other systems.
Develop and maintain WFS reporting and dashboards ensuring accurate labour metrics, audit readiness, and operational insights.
Develop and implement testing (unit, integration, UAT) and support launch activities.
Fix configuration, data, and integration issues; provide ongoing production support and improvements.
Maintain documentation, configuration workbooks, and training materials.
Deliver training and knowledge transfer to HR, Payroll, and site teams.
Identify process improvements and recommend system optimizations.
5+ years hands-on experience with WorkForce Software, including configuration, integrations and reporting.
Demonstrates understanding of workforce management processes: time rules, scheduling, compliance, shift patterns, accruals, union requirements.
Experience integrating WFS with HRIS/Payroll/ERP (SAP preferred) using APIs, middleware, or file-based interfaces.
Ability to analyze issues, manage data problem solving, and propose practical solutions.
Clear interpersonal skills; comfortable facilitating workshops and collaborating with multi-functional teams.
Experience delivering system changes through full implementation cycles (requirements to release).