Work at Home Contact Centre Sales Agent

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

MCI is seeking dedicated customer service representatives to join their team in Canada. The role involves providing exceptional customer support and technical assistance while identifying sales opportunities. To excel in this position, candidates should have a high school diploma, strong communication and organizational skills, and be comfortable with basic technology. The company offers competitive benefits, opportunities for advancement, and a vibrant work environment.

Benefits

Competitive benefits

Paid training

Fun work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Provide customer service, technical support, and sales interactions to resolve customer issues.
• Utilize technology for account management and complete relevant tasks.
• Identify sales opportunities and apply skills to enhance customer experience.

Skills

Organizational skills

Communication skills

Typing speed

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Starting compensation based on experience, with competitive benefits
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement through internal promotions
- Paid training to develop new skills while earning a paycheck
- Enjoy a fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Provide customer service, technical support, and sales interactions to resolve customer issues
- Utilize technology for account management and complete relevant tasks
- Identify sales opportunities and apply skills to enhance customer experience
- Effectively handle customer dissatisfaction by escalating issues when necessary
- Strive for first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system

How to Stand Out (Preferred Qualifications):
- Highly motivated, energetic, and dedicated to customer service
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Reliable with the ability to maintain regular attendance and punctuality
- Excellent interpersonal skills and the ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWorkOpportunity

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