VP, Product Management (Commercial)

O2E Brands Inc.; Toronto; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A leading home services franchise in Toronto is seeking a Vice President of Product Management to drive commercial product strategy and customer interaction improvements. This role demands extensive product management experience, strategic thinking, and a customer-first approach. The ideal candidate will help shape the future of the brand by optimizing customer journeys and enhancing profitability for franchise partners. Competitive salary and hybrid work options available.

Benefits

Competitive Salary

Performance Bonus

Comprehensive Health Benefits

Generous Paid Time Off

Professional Development Opportunities

Access to Health and Wellness Programs

Qualifications

• 10+ years of product management experience, including 5 years in a senior leadership role.
• Experience in a service-based or marketplace environment.
• Proven track record driving growth.

Responsibilities

• Develop and own the commercial product vision and strategy.
• Drive product strategy for pricing models and monetization initiatives.
• Optimize customer-facing applications and conversion funnels.

Skills

Product management experience

Strategic thinking

B2B customer journey understanding

Data-driven decision making

Leadership

Communication skills

Job description

Overview

Company Overview

1-800-GOT-JUNK? is a world-class junk removal company and a leader in the home services space. We are a passionate, innovative, and rapidly growing franchise organization dedicated to providing exceptional customer service. Our success is built on a simple premise: to make junk disappear, with a focus on delivering a seamless and professional experience. We are not just in the junk business; we are in the business of making people's lives better.

The Opportunity (open to hiring in Kansas City, Toronto, Vancouver, or Utah)

We are seeking an experienced and entrepreneurial Vice President of Product Management to lead our commercial product strategy. This is a critical role that will own the product vision and roadmap for all revenue-generating aspects of our business, from initial customer engagement to booking, service fulfillment, retention and beyond. The ideal candidate is a strategic thinker with a deep understanding of B2B customer journeys, monetization, and a proven track record of driving significant growth in a service-based or marketplace environment. You will be instrumental in shaping the future of how customers interact with our brand and how we drive profitability for our franchise partners.

• A DAY IN THE LIFE
• Strategic Leadership: Develop and own the commercial product vision, strategy, and roadmap. You will be responsible for defining key metrics, identifying market opportunities, and aligning the product strategy with overall business goals for growth and profitability.
• Monetization & Pricing: Drive the product strategy for all pricing models, promotions, and monetization initiatives in partnership with Product Marketing teams to maximize revenue and margin. This includes dynamic pricing, package offerings, and optimizing the value exchange for our customers and franchise partners.
• Customer Journey & Conversion: Lead the product development of our core customer-facing applications, including the website, booking engine, customer account, recurring services and franchise facing products. Your focus will be on optimizing conversion funnels for new and repeat customers, reducing friction, and creating a world-class digital experience that is seamlessly fulfilled, and translates to higher paid jobs.
• Cross-Functional Collaboration: Partner closely with Marketing, Operations, Technology, and Franchisee Relations to ensure the commercial product strategy is integrated and supported across the organization.
• Data-Driven Decisions: Champion a data-first approach, using analytics, A/B testing, and user research to inform product decisions, validate assumptions, and measure the impact of new features.
• Team Leadership: Mentor, coach, and grow a team of high-performing product managers, fostering a culture of innovation, accountability, and continuous learning.

What You Bring To The Table

• Experience: 10+ years of product management experience, with at least 5 years in a senior leadership role (Director or above) with direct revenue accountability of > 100M.
• AI-First Mindset: A strong drive and passion for creating an AI-first organization and products, leveraging cutting-edge technology to drive business outcomes.
• Technical Acumen: Experience leading technical teams and a strong comfort level with technology, including an understanding of modern tech stacks and development processes.
• Startup & Agile Experience: Direct experience working in a fast-paced, startup environment with a deep understanding and application of agile methodologies to drive product development.
• Customer Obsession: A relentless focus on understanding customer needs, pain points, and desires, and a passion for building products that deliver exceptional value and satisfaction.
• Commercial & Enterprise Passion: A deep passion for and proven experience in commercial and enterprise technology, understanding the unique challenges and opportunities in this space.
• Industry Knowledge: Proven experience in B2B and/or B2B2B, e-commerce, home services, or a franchise-based business model is a significant advantage.
• Strategic Acumen: Exceptional ability to translate complex business challenges and opportunities into a clear, actionable product strategy.
• Analytical Skills: Strong analytical and quantitative skills, with experience using data to drive product decisions and measure outcomes.
• Leadership: Demonstrated success in building, leading, developing and motivating high-performing product teams.
• Communication: Excellent communication and stakeholder management skills, with the ability to influence and align senior leadership and cross-functional teams.

What Success Looks Like

In your first year, you will have successfully defined a clear commercial product roadmap, launched key initiatives that have demonstrably improved customer conversion rates and increased average order value, and established a strong, collaborative relationship with our franchise partners. You will be seen as a trusted leader who is both a strategic visionary and an execution-focused operator.

• Compensation & Benefits
• Competitive Salary (based on experience, education & internal parity)
• A Total Compensation Package designed to support your financial, personal, and professional well-being. This includes :
• Performance Bonus
• Participation in our Company Profit Sharing Program
• Comprehensive Extended Health & Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs, including gym facilities at our corporate HQ
• Speak to us to learn more about what we offer

Hybrid Work Environment

Our motto "It's All About People" drives us to create a hybrid work model that promotes collaboration, celebration, and connection, while giving you the flexibility to work where it makes sense for you.

The Hiring Process

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Three or more interviews with different team members, including structured competency & scenario-based questions
• References & Background Check
• We use audio recording transcription for our interview practices ????

About Us

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here : ( YouTube ) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We value diversity and inclusivity. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process upon request.

Ready to take your career to the next level? Apply today! 1800gotjunk | wow1day | shackshine

LI-Hybrid