user support technician

Government of Canada; Beloeil; On-site; CAD 40,000 - 60,000; Full time

Job summary

A governmental organization in Beloeil, Canada is seeking a member for a technical support role. The successful candidate will provide assistance to users encountering computer difficulties, train users, and maintain problem-solving logs. The position requires a college diploma or equivalent experience and demands on-site work without remote options. Candidates must be bilingual in English or French. This role supports the business systems and network for users' ease of access.

Qualifications

• Experience with technical support and user assistance is an asset.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log.
• Supervise other technical support workers.
• Provide business systems, network and Internet support.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Equivalent experience

Job description

Overview Languages

English or French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties