TSA Sales Associate

The Salvation Army in Canada; Cranbrook; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Cranbrook is seeking a Thrift Store Clerk to assist with retail operations, customer service, and cash handling. The position is casual, requiring strong interpersonal skills and attention to detail. Candidates must have some high school education and related experience. This role offers a salary between $17.85 and $22.51 per hour, based on qualifications and experience.

Qualifications

• Some related experience in processing goods and lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and bank deposits.

Responsibilities

• Provide service to customers and sort incoming product.
• Assist in daily cleaning duties and maintain store appearances.
• Contribute to meeting store sales targets and adhere to policies.

Skills

Attention to detail

Strong interpersonal skills

Cash handling

Education

Completion of some high school coursework

Job description

Overview

Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life.

Mission
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Pay attention to store security, by monitoring activity within the store.
• Assist with store displays to attract customers, which would include window displays and merchandise displays; ensure attractiveness of the store through “Tidy Maintenance”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Daily cleaning duties.

Communication

• Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Other Duties

Perform other duties as required.

Working Conditions

• This is a casual position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• The ability to stand for prolonged periods with frequent twisting, bending, crouching, and reaching; the ability to lift/move up to 30 pounds is required.
• Wearing gloves when working with unknown contents may be required as a precautionary measure.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education and Experience

Education, Qualifications and Certifications:

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience and Skills:

• Have some related experience in processing or distribution of goods and knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures (bank deposits, summary reports, etc.).
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example with a strong work ethic and flexibility in the face of change.
• Maintain information in confidence and exercise good judgement.
• Work independently and as part of a cooperative team.
• Strong interpersonal and communication skills (written/oral).
• Willingness to undergo background checks and provide a copy of a satisfactory screening.
• Understanding and support for The Salvation Army mission in Canada related to position responsibilities.
• Physically capable of lifting/carrying up to 29 lbs frequently with no assistance.

Compensation

The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.