Transitional Housing Field Case Manager

ROME GROUP; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A supportive housing service is seeking a Transitional Housing Field Case Manager to provide enrollment and support services to clients facing housing challenges. The role includes conducting regular check-ins, assisting clients in preparing for independent housing, and collaborating with community organizations to offer resources. Ideal candidates should have a Bachelor’s degree and strong communication skills.

Qualifications

• Previous experience working with families experiencing homelessness is desirable.

Responsibilities

• Provide enrollment and support services to Transitional Housing clients.
• Conduct regular status checks and goal setting with clients.
• Prepare clients for independent housing placement.
• Collaborate with community organizations to develop resources.

Skills

Strong verbal and written communication skills

Excellent writing skills

Strong customer service skills

Crisis management and judgment

Advanced command of Office Suite

Education

Bachelors Degree

Tools

HMIS (Housing Management Information System)

Job description

Transitional Housing Field Case Manager

Job Location 1000 N. 19th Street, St. Louis MO 63106

Reporting Relationship Reports to Executive Director

Salary Commensurate with Experience and Capabilities

Employment Status Salary – Ancillary Benefits

Status Approved – Fiscal Year 2025

2. General Description

The Transitional Housing Field Case Manager utilizes the Housing First Model and Trauma Informed Care best practices to provide our Transitional Housing clients with enrollment and support services, referrals to community resources and guidance to and assistance in reducing housing barriers and advancing to independent and stable, best fit housing placement. The Transitional Housing Field Case Manager ensures program requirements, forms and client files meet agency and grant specifics and compliance guidelines.

3. Responsibilities

3.1 Accept assigned Transitional Housing referrals and reach out to the new clients within the first 72 hours of referral receipt: complete the required Transitional Housing intake, packet and forms with client; Establish next steps in the client’s Transitional Housing Service Plan, including the creation of the client’s program exit strategy. Record all client information and activities related to transitional housing in Service Point.

3.2 Conduct a minimum weekly goal setting and status check; follow up on information recruited and activities introduced. Conduct daily to weekly checks of the client’s transitional housing unit.

3.3 Prepare client for independent housing placement and landlord application process; Introduce to clients the need for income, savings and to pay down utility bills in arrears. Connect client with resources necessary to eliminate housing barriers.

3.4 Keep detailed case notes for every individual client regarding meetings,

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conversations, and all activities regarding referrals, placements and services.

3.5 Provide tracking of desired outcomes for each client.

3.6 Enter and update required client data into the HMIS system in a timely manner.

3.7 Meet with clients who have advanced from Transitional Housing to permanent housing bi-weekly. Continue to goal set with client to ensure the ability to achieve independence.

3.8 Collaborate with community organizations to facilitate and develop resources for Transitional Housing clients, including educational resources.

3.9 Submit accurate and updated weekly grant accountability time sheet reports.

3.10 Attend the required and requested agency team meetings.

3.11 Attend client meetings as needed, including Full Team Case File Review Meetings. Attend WHAMM (Weekly Housing Match Meetings) as required.

3.12 Review all agency client Case Management Files and Service Point notes in preparation of monitoring reviews and grant program audits. Assist in the development and implementation of file correction plans.

3.13 Participate in supporting the following client workshops: Empowerment workshop, Orientation, BJC “Clinic” and Huddle educational sessions.

4. Qualifications, Skills & Knowledge

4.1 Qualifications

· Bachelors Degree

· Previous experience working with families experiencing homeless is desirable.

4.2 Skills, Knowledge & Competencies

· Strong verbal and written communication skills are required

· Excellent writing skills are required.

· Strong customer service skills.

· Ability to use good judgment, manage crisis and prioritize time commitments.

· Advanced command of Office Suite and computer skills including email and the ability to document all information in the HMIS (Housing Management Information System) is required.

5. Occupational Health and Safety

Employees are responsible and accountable for:

· Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.

· Active participation in activities associated with the management of workplace health and safety.

· Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.

· Correct utilization of appropriate personal protective equipment.

· Be updated on immunizations as required in keeping our families safe.

· As mandatory reporters, case managers are responsible for reporting any client

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behavior to the Department of Family Services through their 24 hour hotline.

6. General Understanding & Equal Opportunity Employer

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

Please submit your cover letter and resume to [e-mail]