Télétravail – Représentant(e) Postes Canada – Bilingue

Nordia Inc.; Saint John; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Bilingual Customer Service Representative for remote work. This role involves providing customer assistance through phone and chat, focusing on inquiries related to delivery status and general service questions. Candidates must have excellent communication skills and the ability to multitask under pressure. Full-time availability is required, including evenings and weekends, making it ideal for flexible individuals looking to grow in a supportive environment.

Benefits

Hourly wage of $18.78 after training

Premiums for weekend hours and bilingualism

Fully-paid training and coaching

Full benefits package after six months

Career progression opportunities

Qualifications

• Must reside within hiring location and have reliable high-speed internet.
• Flexibility to work evenings and weekends is necessary.
• Previous customer service experience is an asset.

Responsibilities

• Provide first-class customer assistance via phone and chat.
• Manage multiple chats ensuring responses meet service standards.
• Handle incoming calls with professionalism and empathy.
• Document customer interactions accurately while using multiple tools.
• Adapt to evolving customer needs, switching between calls and chat.

Skills

Bilingualism (French / English)

Excellent communication skills

Multitasking ability

Problem-solving skills

Typing speed of 40+ WPM

Job description

Overview

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers

• Hourly wage of $18.78 after training;
• Premiums for weekend hours and bilingualism;
• Fully-paid training and coaching program;
• Work from home – equipment provided;
• Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance;
• Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
• Manage multiple chats at once ensuring responses within service standards. Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
• Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
• Accurately document customer interactions and follow processes while navigating multiple tools;
• Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications

• Bilingualism (French / English) – able to interact with French and English-speaking people in Canada and answer calls in English between 50% to 80% of the time;
• Typing speed of 40+ WPM with accuracy;
• Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm EST;
• Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends;
• Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
• Strong multitasking and problem-solving skills, with attention to detail;
• Comfortable working under pressure in a fast-paced environment;
• Previous customer service experience is an asset.

Training Start Date: October 27, 2025

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. Our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Interested in opportunities at NQX? Learn more about our career opportunities and what makes working at NQX rewarding.