Telecom Project Administrator - Client Success (Hybrid)

Ledcor Construction, Inc.; Vancouver; Hybrid; CAD 38,000 - 54,000; Full time

Job summary

A leading construction firm in Vancouver seeks a Project Administrator to manage customer communications during project lifecycles. The candidate will coordinate between customers and teams, resolving inquiries, and ensuring project timelines are met. This role requires excellent communication and customer service skills, with a preference for candidates with experience in telecom or utilities. The position is hybrid, requiring both in-office presence and occasional travel within Canada, offering a competitive salary range of $38,800 - $53,350 annually.

Benefits

Competitive total rewards package

Opportunities for skill development

Inclusive workplace culture

Qualifications

• Minimum 1 year of experience in a customer-facing administrative or coordination role.
• Ability to de-escalate tense situations and manage objections.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the single point of contact for customers, managing all inquiries.
• Validate cancellations and confirm customer intent prior to action.
• Monitor appointments and project timelines to ensure SLA adherence.

Skills

Customer service skills

Communication skills

Time management

Interpersonal skills

Microsoft Office Suite

Job description

A leading construction firm in Vancouver seeks a Project Administrator to manage customer communications during project lifecycles. The candidate will coordinate between customers and teams, resolving inquiries, and ensuring project timelines are met. This role requires excellent communication and customer service skills, with a preference for candidates with experience in telecom or utilities. The position is hybrid, requiring both in-office presence and occasional travel within Canada, offering a competitive salary range of $38,800 - $53,350 annually.