Technology Specialist

City of Brampton; Brampton; On-site; CAD 89,000 - 100,000; Full time

Job summary

A regional municipality in Canada is hiring a Technology Specialist for Elections. This temporary position involves providing vital technical support for municipal election systems, troubleshooting hardware and software issues, and offering training to staff. The ideal candidate should have a background in technical support and hold a valid Ontario G driver's license. This role requires a commitment to excellence and teamwork in a fast-paced environment, with a salary grade of $89,507.60 to $99,153.60 per annum.

Qualifications

• Over two years of experience in a technical support environment.
• Valid Ontario G driver's license required.
• Municipal election experience is an asset.

Responsibilities

• Provide technology support and troubleshooting for municipal elections.
• Assist in implementing and maintaining election technology solutions.
• Provide technical training and support to staff.
• Manage technology assets and configurations.

Skills

Troubleshooting

Technical Support

Customer Service

Teamwork

Communication

Education

High school diploma plus additional program in Computer Science or equivalent

Tools

Information Technology Infrastructure Library (ITIL)

Operating Systems

Desktop Software

Job description

Job Description

JOB TITLE: Technology Specialist, Elections

DEPARTMENT: Legislative Services

POSTING NUMBER: 106930

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Temporary (9 Months Contract)

HOURS OF WORK: 35/hour workweek / variable hours

LOCATION: 175 Sandalwood Parkway

SALARY GRADE: 11

SALARY RANGE: 1ST STEP: $89,507.60 per annum 2ND STEP: $94,221.40 per annum JOB RATE: $99,153.60 per annum

JOB TYPE: Union

POSTING DATE: December 15, 2025

CLOSING DATE: December 19, 2025

AREA OF RESPONSIBILITY:

Reporting to the Project Manager, IT Elections, responsible for the primary technology support and troubleshooting of information technology hardware and software belonging to the 2026 municipal election. Research, plan, install, test and maintain new and existing software, including levels/revisions of desktop software and operating systems. Work as part of Election Project Team to research, evaluate, test and assist in the implementation and support of complex client-server hardware and software solutions. Provide technical support to resolve complex issues referred directly by staff or through the IT Service Desk. Provide technical assistance and training in the functional aspects of hardware and software, act as technical resources and liaises with development, client support and other technical staff as required. The Technology Specialist provides assistance with technology aspects of municipal election systems, software and hardware.

• Plan, prepare, configure, implement, install, test, deploy and maintain technology hardware, software, operating and business systems.
• Assist with determining strategies for the distribution of new software and new releases of desktop operating system software.
• Undertake projects of a technical nature, review and recommend configurations of desktop equipment and related peripheral equipment, evaluate software and hardware products from a technical perspective and provide recommendations towards future direction.
• Investigate and evaluate various hardware and software products and make recommendations.
• Work as part of the project, implementation or support team for new products.
• Update and maintain the fixed asset inventory of technology configuration items.
• Assist with moves, additions and changes of computer and telecommunications equipment.
• Create and maintain processes and standard operating procedures related to offered services.
• Work as part of the team to evaluate, identify and resolve network and telecommunications technology related issues.
• Respond to client inquiries and service requests.
• Provide administrative support for corporate networks, applications and business systems.
• Vehicular transport of necessary equipment to offsite locations via company vehicle or personal vehicle, pending company vehicle availability.
• Provide technical assistance and training to staff at all levels including management & elected officials.
• Identify technical training deficiencies.
• Provide documented solutions to client requests and update information.
• Trouble‑shoot, analyze and resolve problems related to technology hardware, software and communications related queries.
• Liaise with consultants, vendors, equipment manufacturers and engineering support staff concerning product direction, and expansion/modifications, technical support and maintenance.
• Perform other similar and related duties as assigned.

SELECTION CRITERIA

EDUCATION

• High school (Grade12) graduation plus an additional program of over two and up to three years in Computer Science, Computer Engineering, Technology or equivalent.

EXPERIENCE

• Over two (2) years, up to and including four (4) years experience in a technical support environment.
• Municipal election experience is an asset.

REQUIRED LICENCE CERTIFICATION

• Must possess a valid Ontario G driver’s licence.

OTHER SKILLS AND ASSETS

• Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
• Demonstrated understanding of network technologies and in‑depth knowledge of current operating systems and technology software.
• Demonstrated ability to diagnose and troubleshoot desktop software, hardware or network communication problems.
• Knowledge of municipal election practices, policies and procedures. Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Ability to work independently or as part of a team.

Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology. LI-AA

Applicants who do not meet the educational requirements but have direct related experience may be considered.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online quoting reference #106930 by December 19, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self‑identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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