Technical Writer at Client Site in Ottawa

DXC Technology Inc.; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading IT services firm is seeking a Technical Writer in Ottawa, requiring Top Secret Clearance with the Canadian government. Responsibilities include analyzing technology systems, documenting technical requirements, and acting as a liaison between business and IT departments. Ideal candidates will have a Bachelor's degree in a related field, a minimum of 3 years in technical writing, and be bilingual in English and French. This role offers opportunities for professional growth in a collaborative environment.

Benefits

Flexible work environment

Diversity and inclusion initiatives

Support for employee wellbeing

Qualifications

• Minimum of 3 years’ experience in technical writing within IT environments.
• Top Secret Clearance with the Canadian government required.
• Solid understanding of information technology, software development, and system analysis.

Responsibilities

• Gather, analyze, and document business and technical requirements.
• Evaluate existing IT systems and processes for improvements.
• Act as a liaison between business units and IT departments.

Skills

Analytical skills

Problem-solving

Written communication

Bilingual (English/French)

Data analysis

Education

Bachelor’s degree in Technical Communication, Computer Science

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers’ employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

This role requires that candidates go through a Top Secret Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil

Analyzing an organization’s technology systems and processes to identify problems, recommend solutions, and improve efficiency by translating business needs into technical requirements and collaborating with stakeholders to ensure IT solutions align with strategic goals. Key responsibilities include eliciting and documenting requirements, performing cost-benefit analyses for technology investments, liaising between business departments and the IT team, and assisting in testing and implementation. The goal is to bridge the gap between business objectives and technical capabilities, ensuring that technology investments deliver tangible value.

What You’ll Do

• Gather, analyze, and document business and technical requirements from stakeholders
• Evaluate existing IT systems and processes to identify inefficiencies and areas for improvement
• Research and recommend software, hardware, or process changes to meet business needs
• Act as a liaison between business units and the IT department, ensuring clear communication
• Perform cost-benefit analyses to justify technology investments and improvements
• Assist with testing and deployment of new IT solutions and systems
• Create reports, documentation, and forecasts to support decision-making
• Identify and assess potential risks in current and proposed IT systems
• Conduct industry research to stay updated on emerging technology trends and recommend innovative strategies

Who You Are

• Bachelor’s degree in Technical Communication, Computer Science, or related field preferred
• Minimum of 3 years’ experience in technical writing within IT environments preferred
• Bilingual (English/French)
• Top Secret Clearance with the Canadian government required. Applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
• Exceptional analytical and problem-solving abilities
• Strong written communication skills for clear and concise documentation
• Solid understanding of information technology, software development, and system analysis
• Business acumen with a strong grasp of strategic goals and processes
• Familiarity with project lifecycles and collaboration with project managers
• Proficiency in data collection, analysis, and interpretation for business insights
• Experience with documentation tools (e.g., MadCap Flare, Adobe RoboHelp) and version control systems (e.g., Git)

Work Environment

• This position is at Client Site in Ottawa

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.