Technical Support Engineer

Trimble; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology company is seeking a Technical Support Specialist responsible for monitoring the performance of their platform and providing solutions to technical issues. The ideal candidate will have experience in technical support, knowledge of web application configuration, and fluency in English. Key responsibilities include analyzing technical systems, configuring components for customers, and ensuring comprehensive documentation. Join a values-driven team where innovation is encouraged and growth is supported.

Qualifications

• Previous experience as Technical Support Engineer.
• Good knowledge of web-based application configuration (HTTP/SOAP/REST/FTP).
• Proven experience with technical knowledge of SQL, XML, XSL, JSON, CSV, and MS Office.
• Knowledge of Java will be a plus.
• Fluency in English is mandatory.
• Fluency in the native language of the country of employment.

Responsibilities

• Provide level support for technical inquiries.
• Analyze behavior of technical systems to resolve customer issues.
• Configure standard components for existing customers.
• Monitor TRANSPOREON platform performance and respond to incidents.
• Ensure complete and updated system documentation.
• Receive support requests and provide immediate or deeper solutions.
• Perform minor enhancements or configuration changes.

Skills

Technical Support Engineering

Web-based application configuration

SQL

XML

JSON

Fluency in English

Fluency in the native language of the country

Job description

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent, and rework ideas from one moment to the next – as many times as necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.

Responsibilities

• Provide level support for technical inquiries.
• Analyze the behavior of technical systems and steer internal efforts to resolve issues occurring for customers.
• Configure standard components for existing customers.
• Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
• Ensure the completeness and constant updating of system documentation.
• Receive technical support requests from other departments via tickets and provide immediate solutions or deeper technical analysis. This includes questions about technical processes, system failures, software bugs, and performance issues, all based on the appropriate service level.
• Perform minor enhancements or configuration changes to existing customers’ system configurations.
• Delegate cases requiring special expertise to responsible teams via tickets, monitor progress, and demand requested solutions.

Qualifications

• Previous experience as Technical Support Engineer
• Good knowledge of web-based application configuration (HTTP/SOAP/REST/FTP).
• Proven experience with technical knowledge of SQL, XML, XSL, JSON, CSV, and MS Office.
• Knowledge of Java will be a plus.
• Fluency in English is mandatory.
• Fluency in the native language of the country of employment.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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