Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Regina is looking for a Customer Support Representative. This remote role involves providing inbound customer support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least 1 year of customer service experience and a high school diploma. The company offers a competitive salary up to $21.49/hr and comprehensive benefits, including medical coverage and paid time off.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Opportunities for career advancement

Supportive company culture

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr, plus incentives based on individual and company performance
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• DailyPay enrollment option for early access to earned wages
• Opportunities for career advancement with 80% of managers promoted from within
• Supportive company culture with programs for diversity, equity, and inclusion
• Work-from-home convenience with a focus on employee well-being and development

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones, tablets, and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free working environment at home
• Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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