Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service leader in Glovertown is looking for a customer support representative to provide technical assistance and maintain customer satisfaction. The ideal candidate has at least 1 year of experience in customer service, a high school diploma, and strong problem-solving skills. This remote position offers competitive pay and benefits, alongside opportunities for career advancement in a supportive environment.

Benefits

Comprehensive benefits including medical, dental, and vision

Paid time off

Work-from-home convenience

Career growth opportunities

Engagement in diversity and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver expert customer experiences with a focus on problem-solving.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• Work-from-home convenience with a supportive and inclusive company culture
• Opportunities for career growth with 80% of management promoted from within
• Engagement in diversity and wellness programs promoting a healthy work-life balance

What to Expect

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver expert customer experiences with a focus on problem-solving

What is Required

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and computer navigation skills
• A quiet, distraction-free home working environment with high-speed internet

How to Stand Out

• Technical support experience
• Eagerness to learn new technologies
• Familiarity with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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