Technical Analyst: Client IT & SRE, Power BI & Automation

Manulife; Southwestern Ontario; Hybrid; CAD 73,000 - 123,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario is looking for a dynamic Technical Analyst. The successful candidate will manage client interactions, ensure efficient service delivery, and develop reports using tools like Power BI and SQL. Candidates should have over 3 years of relevant experience, strong communication skills, and a solid understanding of service management. This hybrid role offers a competitive salary range from $73,725 to $122,875 CAD and customizable benefits.

Benefits

Health and dental benefits

Mental health support

Generous paid time off

Retirement savings plans

Qualifications

• 3+ years as Technical Analyst.
• Experience in Service Management and ITIL practices.
• Ability to tailor communication style based on audience.

Responsibilities

• Develop and maintain client reports using tools.
• Implement and manage Inbound SSO Protocols.
• Enhance documentation for internal teams.

Skills

Technical Analyst experience

Service Management

Communication skills

Power BI

SQL

Power Automate

New Relic

AWS

JIRA

ServiceNow

Education

Bachelor's degree or equivalent

Tools

Excel

Visio

Lucid

Job description

A leading financial services provider in Southwestern Ontario is looking for a dynamic Technical Analyst. The successful candidate will manage client interactions, ensure efficient service delivery, and develop reports using tools like Power BI and SQL. Candidates should have over 3 years of relevant experience, strong communication skills, and a solid understanding of service management. This hybrid role offers a competitive salary range from $73,725 to $122,875 CAD and customizable benefits.