Support and Education Coordinator

Burnaby Family Life; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community social service organization in Burnaby is seeking a Support and Education Coordinator. The role involves facilitating health practices for at-risk women and coordinating educational group sessions. Candidates should have a degree in social work or related field and experience in group facilitation. This position offers a wage of $27.33-$29.84 per hour and includes benefits after the probation period.

Benefits

Municipal Pension Plan

Extended health care

Professional development opportunities

Wellness benefits

Generous vacation and sick time

Qualifications

• 2 years’ experience facilitating educational groups to women dealing with multiple barriers.
• Knowledge of healthy pre and postnatal care is preferred.
• Understanding of cultural competencies in diverse communities.

Responsibilities

• Facilitate positive health practices through group sessions.
• Coordinate scheduling for groups and guest speakers.
• Maintain records of program registration and client files.

Skills

Facilitation skills

Cultural competency

Community engagement

Education

Degree in social work or relevant field

Job description

Internal/ External Job Posting-Burnaby Family Life

Support and Education Coordinator

Who Are We:

Since 1971, Burnaby Family Life has been offering quality community social services in Burnaby and in neighboring communities. We’re building on that tradition and working every day to make this a more inclusive, welcoming and safe community for all. Our organization promotes a work culture that values transparency, teamwork, learning, fairness, and integrity. As an organization, we adhere to the following values: Collaboration, Leadership, Advocacy, Respect and Inclusion, Professionalism, Learning, Empowerment.

Burnaby Family Life is proud to offer an extensive benefits package…

• Municipal Pension Plan
• Extended health care
• Professional and career development opportunities
• Wellness and preventative health benefits
• Generous vacation and sick time

Job Summary:

The Support and Education Coordinator facilitates, models, and promotes positive health practices individually and through group sessions. The right candidate will use education, support skills, and strategies with at-risk pregnant and postpartum women to increase positive birth outcomes and connect women within their community.

Key Duties and Responsibilities:

• Supports the objectives of the Pregnancy Outreach Program and uses the established program criteria and practice standards, and guidelines when assessing participants’ needs and providing information and support.
• Determines and coordinates scheduling of topics and/or guest speakers for four groups weekly.
• Uses a collaborative team approach with program staff to provide education, support and information and group sessions with participants during established group schedules.
• Maintains an up-to-date record of program registration, including client master list and supporting waitlists.
• Establishes positive rapport with participants using a non-judgmental approach and harm reduction model and relating to participants in a caring, positive, open, and culturally sensitive manner.
• Maintains up-to-date knowledge of community resources and liaises with relevant agencies, professionals, and the community to provide program related information to the participants and to bring in facilitators to the group.
• Facilitates regular group sessions in relation to maternal/child health and wellness.
• Maintains necessary client files, program, and continuous quality improvement reports, statistics, and records.
• Performs other related duties as required.

Qualifications:

• A degree in social work, counselling, adult education or other relevant human services field, or the equivalent combination of education and experience.
• 2 years’ experience in and facilitating educational or similar groups to women dealing with parenting, violence, poverty, and various other multiple barriers.
• Experience working in the community social service sector with demonstrated working knowledge of community-based programs and community support systems.
• Knowledge of healthy pre and postnatal care is preferred.
• Knowledge of infant and child growth and development preferred.
• An understanding of cultural competency with an ability to be culturally sensitive, respectful, confidential, and caring when dealing with diverse values, beliefs, and lifestyles.

Additional Information:

• Valid Driver’s License and available vehicle (an asset).
• No relevant criminal record.

Location: 7355 Canada Way, Burnaby, BC (two sessions held in New West weekly)

Hours: 7 hours for 3 days, for a total of 21 hours weekly (groups held Tues, Wed, Thurs)

Wage: $27.33 - $29.84 based on education and experience

Benefits: Eligibility for group benefits after probation period

Start Date: Early September 2025

Reports to: Manager of Pre and Post Natal Services

Please apply with your resume and cover letter.

Closing date: until filled

Job Types: Full-time, Permanent

Pay: $27.33-$29.84 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Do you have a degree in social work, counselling, adult education or other relevant human services field, or the equivalent combination of education and experience

Experience:

• group facilitation: 2 years (preferred)
• community social service sector : 1 year (preferred)
• healthy pre and postnatal care : 1 year (preferred)

Work Location: In person