Store Associate

SNDL Inc.; Medicine Hat; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Store Associate in Medicine Hat, AB. This role focuses on providing excellent customer service, maintaining store appearance, and managing transactions. Candidates must have a high school diploma and 1 year of retail experience. ProServe Certification is preferred. Join a supportive team that prioritizes employee growth and offers a friendly working environment.

Benefits

Educational reimbursement

Career advancement opportunities

Flexible scheduling

Qualifications

• Minimum 1-year experience in a retail environment.
• Must be able to pass a background check.
• Must have access to reliable transportation.

Responsibilities

• Provide exemplary customer service in-store.
• Stock shelves and participate in merchandising.
• Complete customer transactions on POS device.
• Ensure compliance with cash handling policies.

Skills

Customer service driven

Effective verbal communication

Teamwork skills

Strong sales background

Strong communication skills

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

First-Aid Certificate

Training in wine/beer/spirits

Job description

Job Title

Store Associate

Job Description

About SNDL
SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL." SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low‑cost biomass sourcing, indoor cultivation, product innovation, low‑cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.

About ACE Liquor
ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with a vast selection of specialty liquors, beers and wines! Each person at ACE plays an important role in our company's success. We promote a team atmosphere that is busy and challenging, but always aims to be co‑operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

About the Role

We are currently looking for friendly, outgoing, and customer‑service driven individuals to join our team as Sales Associates at our Ace Liquor Ross Glen store in Medicine Hat, AB.

Primary Purpose Of Job

Provide exemplary customer service to every person who walks into our store, understand customer needs, and instill a customer mindset within the store, participating in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

• Customer service driven, friendly, willing to talk to all customers
• Effective verbal communication skills
• Maintain a professional appearance, demeanor, and attitude at all times

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising, and suggesting products to every customer
• Maintain a high level of service and product knowledge by completing all training within required timeline
• Assist customer from store and/or offer car service when appropriate

Financial

• Complete customer transactions on the Point‑of‑Sale (POS) device, including payment
• Ensure all cash handling policies & procedures are adhered to
• Ensure all opening & closing procedures are done correctly (when applicable)
• Complete end of day till reports (when applicable)
• Ensure safe is locked at all times and deposits are secured (when applicable)

Day to Day Operations

• Perform all opening and closing procedures (when applicable)
• Stock shelves and cooler with product
• Participate in merchandising and promotional activities
• Participate in routine store maintenance and cleaning
• Other tasks as assigned

Regulatory Adherence

• Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First‑Aid, LP and OHS Training
• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Work Experience

• Minimum, 1‑year experience in retail environment

Education

• High School Diploma or equivalent
• ProServe/Serving It Right Certification*
• First‑Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills And Capabilities

• Highly self‑motivated
• Customer service driven
• Effective teamwork skills
• Strong sales background
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Occupational Health and Safety

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees Responsibilities Include The Following

• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Workplace Hazards

• Robbery and shoplifting – psychological stress, violence, and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips, and falls
• Knives and broken glass

Why Work With Us?

At Ace Liquor we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

Thank you for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

ProServe Certification

At Ace Liquor, we are committed to maintaining the highest standards of professionalism and compliance in our operations. As part of our dedication to responsible service, we require all candidates for positions involving the sale of liquor to hold a valid ProServe Certification. If you do not currently possess a ProServe Certification but are enthusiastic about joining our team, we encourage you to complete the necessary training. ProServe Certification is a legal requirement for individuals involved in the sale of liquor in Alberta. To obtain your ProServe Certification, please visit the ProServe Certification Online Training Portal.