Sr DI Infrastructure Analyst- Informatica Cloud

Sun Life Financial; Vancouver; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading financial services firm in Vancouver is seeking a motivated individual for an IT support role. You'll provide exceptional product and infrastructure support while managing diverse user requests, including technical troubleshooting and software consulting. The role requires a degree in Computer Science and additional experience with Informatica Cloud, Unix, and AWS. Join an organization that values diversity and offers a great hybrid work environment with competitive salary offerings of CAD 90,000 to 140,000.

Benefits

Flexible hybrid work model

Pension and savings programs

Health benefits programs

Great Place to Work® certifications

Qualifications

• 2+ Years of experience implementing and providing infrastructure support.
• 1-3+ Years of experience setting up/supporting software on AWS.
• General Mainframe experience is an asset.

Responsibilities

• Provide exceptional product and infrastructure support.
• Participate in rotational on-call operational support.
• Manage diverse user requests including technical troubleshooting.
• Support software assessments and upgrades.
• Deliver high-quality project outcomes on time and within budget.

Skills

Informatica Cloud support

Unix Operating Systems

Windows Operating Systems

AWS support

Technical troubleshooting

Education

Degree in Computer Science or equivalent experience

Job description

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

What you will do?

• Provide exceptional product, infrastructure, and administration support, meeting or exceeding customer satisfaction
• Participate in rotational on‑call operational support, including after‑hours
• Manage diverse user requests, including technical troubleshooting, business application environment setup, and software consulting
• Support software assessments and upgrades following established processes
• Adopt a continuous improvement mindset to enhance efficiency and cost‑effectiveness
• Contribute to Sun Life's Digital Enterprise journey by being client‑focused and agile
• Ensure system recoverability and participate in Disaster Recovery tests
• Deliver high‑quality project outcomes on time and within budget
• Adhere to information delivery standards and guidelines
• Collaborate with vendors for troubleshooting, system implementation, and migration

What will you need to succeed?

• Degree in Computer Science or equivalent experience
• 2+ Years of experience implementing and providing infrastructure support for Informatica Cloud
• 2+ Years of experience working with Unix & Windows Operating Systems
• 1-3+ Years of experience setting up/supporting software running on Amazon Web Services (AWS)
• General Mainframe experience is an asset

What’s in it for you?

• Great Place to Work® certifications across all participating markets in 2024
• Great Place to Work® award for Best Workplaces for #HybridWork
• 2022 Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work
• Flexible hybrid work model including in‑country work‑from‑home.
• Pension, stock, savings, and health benefits programs to help build and enhance your future financial security

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 90,000/90 000 - 140,000/140 000

Job Category: IT - Technology Services

Posting End Date: 01/01/2026

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.