Specialist, Patient Care - WESTERN

Shoppers Drug Mart; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading pharmacy chain is looking for a Western Patient Care Specialist. This remote position involves direct patient interaction, ensuring medication delivery coordination and support. The ideal candidate should have experience in healthcare, be bilingual in French and English, and possess strong communication skills. Join a company committed to promoting health and wellness across Canada.

Benefits

Competitive salaries

Comprehensive benefits package

Discounts on services and products

Professional training and development

Qualifications

• Bilingualism (French & English) required.
• 2-3 years' experience in the healthcare or pharmaceutical industry.
• Strong computer skills in a Windows environment using MS Office.

Responsibilities

• Serve as a single point of contact for patients enrolled in the support program.
• Conduct information gathering and welcome calls to patients.
• Coordinate delivery of medications and report adverse events.

Job description

Overview

Location: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Candidate must reside in Western Canada (BC/AB/SK)

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Role context

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Position

Western Patient Care Specialist (Remote position)

COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well". In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Specialty Health Network (SHN) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment. We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks. Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization endless!

Why work at Specialty Health Network?

At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

What you will do

• Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
• Conduct welcome calls to gather relevant information, introduce patients to the support program, and obtain patient consent as required
• Inform the patient about all program offerings – case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance
• Understand the molecule(s) in full detail
• Maintain an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
• Act as a patient advocate, exploring all options for funding of medications, determine coverage details and develop/maintain complete and accurate documentation required to facilitate successful reimbursement
• Administer financial means tests and manage all aspects of financial assistance within the program as applicable
• Ensure coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training
• Work collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
• Contact clients periodically to confirm adherence and coordinate delivery of medications
• Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event per current policies and procedures

What you will need

• College Diploma or University degree is required
• 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals
• Experience with public (provincial and federal) and private third-party drug reimbursement plans
• 2-3 years’ experience in a Customer Service or Call Centre setting
• Strong computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
• Bilingualism (French & English) - required
• Demonstrated ability to work successfully within a fast paced, team-based environment
• Excellent communication skills, written and verbal, to interact effectively with patients and clients
• Demonstrated ability to analyze and interpret information, data, and regulations
• Demonstrated ability to pay attention to details and make decisions using sound judgement
• Flexible to work longer hours, overtime as required
• Able to work flexible hours between 8:00AM to 8:00PM

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Details

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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