ServiceNow Technical Consultant

DXC Technology Inc.; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A global technology firm is seeking a Business Process Consultant with expertise in ServiceNow ITOM. This hybrid role requires strong analytical skills and a Bachelor's degree in a related field. Responsibilities include developing ITOM solutions, configuring ServiceNow modules, and ensuring system alignment with client needs. Candidates should have 5+ years of experience and must be legally authorized to work in Canada without sponsorship. The firm offers a collaborative environment with a focus on diversity and inclusion.

Benefits

Flexible work model

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Bachelor's degree or equivalent education and experience required.
• 5+ years of relevant experience in ITOM.
• Certifications in ServiceNow ITOM preferred.

Responsibilities

• Develop and implement ITOM solutions within ServiceNow.
• Configure and customize ServiceNow ITOM modules.
• Implement and maintain service maps and discovery schedules.

Skills

ServiceNow ITOM functions

Analytical skills

Communication skills

JavaScript

Problem-solving

Education

Bachelor's degree in computer science or related field

Equivalent combination of education and experience

Tools

ServiceNow

SailPoint

SAP

SCCM

Dynatrace

Dynatrace

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission‑critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Location: Hybrid with up to 50% travel to client location. Candidates located within 25 miles of a DXC office are required to work onsite two days per week. Preferred locations: Halifax, NS & Toronto, ON.

Overview:

This is a business consulting role centered on process design, advisory, and stakeholder engagement within ServiceNow projects. The BPC ensures that people and processes are aligned with the platform’s capabilities, enabling clients to realize the full value of their ServiceNow investment. This role is not responsible for development, scripting, or technical configuration of the platform.

Key Responsibilities

• Develop and Maintain ITOM Solutions: develop, and implement solutions within ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CSDM adherence etc.).
• Good understanding of ServiceNow toolsets.
• Configuration and Customization: Configure and customize ServiceNow ITOM modules, including scripting (JavaScript), workflow design, and UI modifications.
• Service Mapping and Discovery: Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data.
• Event Management Implementation: Configure event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response.
• ITOM integrations experience or knowledge (SailPoint, SAP, SCCM, Dynatrace etc.).
• Interacts with client management to answer questions, solve problems and requests regarding complex system issues.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, management information systems, or related field preferred.
• At least 5+ years of experience.
• Experience working with appropriate ServiceNow ITOM functions and tools.
• Certifications in ServiceNow ITOM space, like discovery, service mapping, etc.
• Experience working with company products and services.
• Experience working with company and client documentation and ServiceNow ITOM Management procedures.
• Experience developing complex ServiceNow ITOM Management implementations and organizational processes.

Preferred Qualifications

• Strong analytical and problem‑solving skills.
• Good communication skills.
• Good personal computer and business solutions software skills.
• Ability to work independently and as part of a team.
• Legally authorized to work in Canada without requiring sponsorship now or in the future.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e‑mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.