ServiceNow SMO Systems Administrator — Hybrid Vancouver

Mike's Hard Lemonade; Vancouver; Hybrid; CAD 74,000 - 90,000; Full time

Job summary

A leading beverage company is seeking a System Administrator for the Service Management Office in Vancouver. The role involves maintaining the ServiceNow platform, managing user accounts, and ensuring compliance with governance standards. Applicants should have strong ITSM knowledge and ServiceNow experience, with a preference for certification. The compensation ranges from $74,000 to $90,000 annually, reflecting market location and experience level.

Benefits

Company-matched RRSP contributions

Extended health and dental benefits

Paid time off

Complimentary building gym

Hybrid work environment

Qualifications

• 3+ years of hands‑on experience administering ServiceNow in an enterprise environment.
• Strong working knowledge of ITSM, ITIL frameworks, and CMDB structures.
• Proficiency with ServiceNow components, including scripting and ACLs.

Responsibilities

• Administer and maintain the ServiceNow platform to ensure overall health.
• Manage user accounts, access controls, and data security.
• Implement changes adhering to change management and documentation standards.

Skills

ServiceNow administration

IT Service Management

Stakeholder collaboration

Root-cause analysis

Education

ServiceNow System Administrator Certification

ITIL Foundation certification

Tools

ServiceNow

Flow Designer

Update Sets

Job description

A leading beverage company is seeking a System Administrator for the Service Management Office in Vancouver. The role involves maintaining the ServiceNow platform, managing user accounts, and ensuring compliance with governance standards. Applicants should have strong ITSM knowledge and ServiceNow experience, with a preference for certification. The compensation ranges from $74,000 to $90,000 annually, reflecting market location and experience level.