ServiceNow Senior Developer

Intello Technologies Inc.; Remote; CAD 82,000 - 122,000; Full time

Job summary

A leading technology company in Alberta is seeking a ServiceNow Developer with 3–5 years of experience to design and support scalable solutions on the ServiceNow platform. The role emphasizes customization, integration development, and collaboration with stakeholders. The ideal candidate should possess ServiceNow certifications and a strong background in system architecture. Remote work is available with occasional in-office requirements. A comprehensive benefits package, including vacation and pension plans, is offered.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth opportunities

Qualifications

• 3–5+ years of hands-on ServiceNow development experience.
• Experience with Flow Designer and legacy workflow.
• Familiarity with ITIL processes.

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform.
• Participate in platform upgrades and testing activities.
• Document technical designs and support procedures.

Skills

ServiceNow development experience

Understanding of ServiceNow architecture

Building and consuming REST/SOAP integrations

Knowledge of ServiceNow security model

Education

ServiceNow Certified Application Developer (CAD)

CIS Certifications (any 2 of ITSM, Data Foundations, ITOM, GRC/IRM, SecOps, VR)

Job description

Description

We are looking for a ServiceNow Developer with 3–5 or more years of hands‑on experience to design, build, and support scalable solutions on the ServiceNow platform. This role focuses on configuration and custom development across multiple ServiceNow applications, working closely with platform owners, architects, and business stakeholders to deliver high‑quality, maintainable solutions.

The ideal person is technically strong, detail‑oriented, and experienced in translating business requirements into effective ServiceNow functionality.

What you’ll do:

• Design, configure, and develop solutions on the ServiceNow platform
• Build and maintain:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer workflows
• Customize forms, lists, and UI actions following platform best practices
• Develop and support integrations using REST and SOAP APIs

Additional responsibilities:

• Participate in platform upgrades, patching, and testing activities
• Troubleshoot and resolve application and platform issues
• Optimize scripts and configurations for performance and scalability
• Support deployments using update sets and application repositories
• Work closely with business analysts, architects, and stakeholders to refine requirements
• Support user acceptance testing (UAT) and production releases
• Document technical designs, configurations, and support procedures
• At time act as the business analyst or business process consultant

Qualifications

You're the missing piece of the puzzle:

• 3–5+ years of hands‑on ServiceNow development experience
• Understanding of ServiceNow architecture and data model
• Experience with Flow Designer and legacy workflow
• Known for building and consuming REST/SOAP integrations
• Knowledge of ServiceNow security model (roles, ACLs)

ServiceNow Certifications

Given the nature of the work and client groups, the following certifications are required:

• ServiceNow Certified Application Developer (CAD)
• Mainline CIS Certifications (Certified Implementation Specialists) - (any 2 of ITSM, Data Foundations, ITOM, GRC/IRM, SecOps, VR)

Great to haves

• Experience with one or more ServiceNow modules (e.g., ITOM, GRC, SecOps, ITSM, CSM, SPM)
• Familiarity with ITIL processes
• Experience in enterprise or consulting environments
• Exposure to ServiceNow best practices and upgrade‑safe development

Please note that this work can be done from in or near any major centre across Canada. It is forecast to be up to 100% remote, with minimal, infrequent requirements to be in‑office.

Compensation

Salary Range: $82,000-$122,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.