ServiceNow Lead Analyst - Hybrid & Client-Facing

Deloitte Canada; Toronto; Hybrid; CAD 72,000 - 138,000; Full time

Job summary

A leading professional services firm in Canada is seeking a ServiceNow Business Analyst Lead to oversee application maintenance and support. This hybrid role requires at least 5 years of ServiceNow experience, with a focus on team leadership and client communication. The ideal candidate will manage a small team, ensuring quality delivery and client satisfaction. Competitive salary range of $72,000 - $138,000 is offered along with a comprehensive benefits package that prioritizes mental health and well-being.

Benefits

$4,000 per year for mental health support

$1,300 flexible benefit spending account

Development and Innovation Days

Flexible work arrangements

Qualifications

• Minimum 5 years’ experience with the ServiceNow platform, 2 years in application maintenance.
• Proven leadership experience in assigning and monitoring team tasks.
• Strong written and verbal communication skills, ideally in both English and French.

Responsibilities

• Lead a team to deliver application maintenance and support services.
• Manage resource assignments and track progress against commitments.
• Communicate regularly with clients and document status updates.

Skills

ServiceNow platform experience

Team leadership

Communication skills

Client relationship management

Organizational skills

Analytical skills

Education

Relevant degree or certification

Tools

Microsoft Visio

PowerPoint

Word

Job description

A leading professional services firm in Canada is seeking a ServiceNow Business Analyst Lead to oversee application maintenance and support. This hybrid role requires at least 5 years of ServiceNow experience, with a focus on team leadership and client communication. The ideal candidate will manage a small team, ensuring quality delivery and client satisfaction. Competitive salary range of $72,000 - $138,000 is offered along with a comprehensive benefits package that prioritizes mental health and well-being.