Service Manager

The Banquet Bar; Fort McMurray; On-site; CAD 45,000 - 55,000; Full time

Job summary

A local hospitality venue in Fort McMurray seeks a Service Manager to lead the team and enhance guest experiences. Responsibilities include coaching staff, ensuring operational excellence, and problem-solving. The ideal candidate will have a passion for the service industry and at least one to two years of experience. Benefits include flexible hours, advancement opportunities, and performance-based bonuses.

Benefits

Flexible Hours

Advancement Opportunities

Benefit packages

Performance based bonuses

Staff Discount

Lifelong Friendships

Qualifications

• Minimum of one to two years of experience in the service industry.
• Willingness to learn a comprehensive database of procedures and policies.
• Ability to create a positive experience for both team and guests.

Responsibilities

• Handle difficult situations and guide the team.
• Ensure guests are having a 'wow' experience.
• Lead, coach, and mentor the team.
• Monitor building maintenance.
• Work closely with the General Manager on operational tasks.

Skills

Passion for people

Strong communication

Problem-solving attitude

Ambition and drive

Job description

Overview

The Banquet Bar is the place that provides guests with an experience like no other. From unique signature cocktails, a mouthwatering food menu, and custom designed games, The Banquet Bar promises to throw the best damn party in town - every single day!

Let’s talk about the Service Manager position.

Responsibilities

• Handle difficult situations, and guiding the team when challenges arise.
• Table touching, ensuring all guests are receiving that ‘wow’ experience
• Lead, coach, and mentor your team to embrace the Banquet values and culture
• Monitor and troubleshoot building maintenance
• Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
• Support yourself and your team to grow to their full potential within our company!

Qualifications

• A passion for people and love for the industry
• The willingness to learn and expand your knowledge
• Dedication to learning a large database of many Brewhouse procedures - including food, drinks, policies, training programs, values, processes, the list goes on!
• Strong ability to communicate effectively
• Ambition and drive to create the best experience for your team and guests
• A drive to find solutions rather than point out problems
• Minimum of one to two years of experience

Benefits

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Performance based bonuses
• Staff Discount
• Lifelong Friendships

Get Real. Play Hard.

The Banquet is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.