Service Designer

Vantix Systems Inc.; Edmonton; Remote; CAD 70,000 - 110,000; Full time

Job summary

A leading company in the technology sector is seeking a Service Designer to enhance user experiences through human-centered design and Agile methodologies. The position emphasizes collaboration with product teams and requires expertise in user research and feedback analysis. This remote role is available for candidates residing in Canada.

Qualifications

• Experience using human-centered design methods.
• Proficiency in planning and conducting user research.
• Capable of presenting research data effectively.

Responsibilities

• Lead the creation of user-friendly experiences based on service design principles.
• Analyze and implement user feedback.
• Support development teams in user interface design.

Skills

Human-centred design approach

User experience (UX)

Customer experience

Service design

Research analysis

Prototyping

Co-design workshops

Job description

Our Client is seeking Service Designers to work on a product team using Agile Methodology, human-centered design, open-source languages and frameworks, and a cutting-edge enterprise containerization platform. The successful candidate will create a user-friendly and intuitive user experience based on service design principles. They take the lead in analyzing and implementing user feedback, as well as supporting teams that are responsible for developing user interfaces.

This role is Remote. The Resource must reside in Canada.

• Experience using human-centred design approach (UX, customer experience, service design, interaction design, etc.)

• Experience planning, conducting, analyzing and researching to understand user needs and goals.

• Experience analyzing research data and presenting findings in diverse ways.

• Experience with prototypes in different media across digital and physical channels.

• Experience moving through projects, shifting focus from small details to understanding the whole system and the relationship between them.

• Experience facilitating and leading co-design workshops .

• Experience creating journey maps and service blueprints or other visual representations of user needs.