Service Advisor - Capital Ford Lincoln

Capital Ford Lincoln Inc.; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

A reputable automotive dealership in Canada is looking for a Service Advisor to enhance customer satisfaction. The ideal candidate will have 1-2 years of automotive service experience and strong organizational skills. Responsibilities include scheduling appointments, ensuring proper documentation, and managing repair orders. Join a dynamic team dedicated to delivering excellent service and grow your career with us.

Qualifications

• 1-2 years of automotive service experience is preferred.
• Ability to manage multiple tasks under pressure.
• Valid driver’s license with a clean driving record.

Responsibilities

• Schedule service appointments with dealership-approved systems.
• Ensure repair orders are properly accounted and delegated.
• Stay updated on technical knowledge through training.

Skills

Customer service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Quorum

Tekion

Job description

Overview

Capital Ford Lincoln Inc. Are you passionate about cars and delivering exceptional customer service? We're looking for a Service Advisor who shares our drive!

Responsibilities

• Schedule service appointments using dealership-approved systems and ensure customers are informed of their appointment details. Maintain proper documentation of customer and vehicle data for efficient service handling.
• Ensure repair orders are properly accounted for and work is delegated efficiently to technicians. Monitor repair progress throughout the day and maintain a smooth workflow in the service department. Assist with warranty claims processing, including explaining warranty policies to customers.
• Stay up to date on technical and industry knowledge through regular training and dealership-provided educational opportunities. Participate in dealership promotions, programs, or additional tasks as required by management.

Qualifications

• 1-2 years of automotive service experience is preferred, with at least two years in a dealership position. Sales experience is an asset.
• High school diploma or equivalent is required.
• Ability to manage multiple tasks and provide excellent customer service under pressure.
• General knowledge of automotive service procedures and vehicle operations.
• Familiarity with service software systems such as Quorum or Tekion is a plus.
• Organizational skills and attention to detail.
• Valid driver’s license with a clean driving record and the ability to operate vehicles. A professional personal appearance and demeanor are required at all times.

Ready to accelerate your career? Submit your application now and join our exceptional service team!

About Capital Automotive Group

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.