service advisor - auto repair

New West Truck Centres; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

Une entreprise de services automobiles cherche à remplir un poste dans le service client. Les candidats doivent posséder un certificat de fin d'études secondaires et avoir entre 1 et 2 ans d'expérience. Le rôle inclut la gestion des plaintes des clients, la facturation et l'émission de reçus. L'entreprise offre des avantages de santé et des opportunités de formation.

Benefits

Plan de santé

Assurance-vie

Stationnement gratuit

Formation payée par l'employeur

Qualifications

• Diplôme de secondaire requis.
• 1 à 2 ans d'expérience dans un domaine connexe.
• Compétences en technologie et logiciels requis.

Responsibilities

• Adresser les plaintes ou préoccupations des clients.
• Fournir des informations aux clients.
• Gérer et traiter les paiements.
• Maintenir les dossiers et statistiques.

Skills

Attention aux détails

Compétences interpersonnelles efficaces

Orientation client

Capacité à travailler en équipe

Fiabilité

Capacité à multitâcher

Education

Certificat de fin d'études secondaires

Tools

MS Excel

MS Outlook

MS Word

Base de données

MS Windows

Tableur

Job description

Overview

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 40 hours per week

Education :

Expérience :

Education

• Secondary (high) school graduation certificate

Work setting

• Transportation
• Automobile repair services

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• Database software
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Spreadsheet

Security and safety

• Reference required

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning / training paid by employer
• Other benefits
• Team building opportunities